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Microsoft Teams on Azure Virtual Desktop - Microphone cuts off

Anonymous
2023-01-05T09:26:33+00:00

Hi all,

I have a problem with Microsoft Teams on Azure Virtual Desktop. The client computer has a fresh install of Windows 11 and no other software but Microsoft Remote Desktop Version .2.3770.0 (x64) installed. I fulfilled all prerequisites for Microsoft Teams as mentioned here (Link). Teams on AVD is version 1.5.00.33362 (64-bit). AVD Media Optimized.

All is working fine expect from an issue with the Microphone. I tried different types of conference speakers connected via USB directly to the client computer and I always have the following issue:

The devices are recognized and also present in Microsoft Teams. Whenever I start a call or meeting, the microphone is not working (in case I start talking, no one else in the call can hear me). When I go to device settings, switch to another microphone source and afterwards switch it back to the original source, everything is working fine. When I then end the call and start another call, there is the same issue again (no one can hear me till I switched the microphone and afterwards switched it back).

Any ideas how to fix it?

Windows for business | Windows Server | Performance | Application technologies and compatibility

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  1. Anonymous
    2023-01-05T10:15:08+00:00

    Hello, my name is Jude.
    I'll be glad to proffer solution/clarification on this issue.

    I understand you're facing some issue with your microphone during teams meeting.
    I'll advise you make a test call to determine where the problem is coming from, follow the steps below to run the audio test now.

    To make a test call

    1. Click your profile picture
    2. Choose Settings
    3. Select Devices.
    4. Then select Make a test call under Audio devices.

    After the call test you'll be provided with the test summary which will guide you towards any further steps and settings to adjust.

    Reference: https://support.microsoft.com/en-us/office/my-m....

    Kindly get back to me if you're in need of further assistance.

    Thank you.

    Give back to the community.
    Help the next person who has this problem by indicating if this reply solve your problem.
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  2. Anonymous
    2023-01-05T10:41:56+00:00

    Hi Marcel,

    Thanks for your advice. I just checked that out. Unfortunately I don't have the option to make a test call. Maybe that is not possible in Teams on AVD?

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  3. Anonymous
    2023-01-06T05:48:43+00:00

    In this case, I'll advise you try the microphone on another device to be sure the problem is not hardware related.

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