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Windows Server 2019 System performace issue (App and server unresponsive)

Anonymous
2024-02-06T07:36:16+00:00

unexpected server performace goes unresponsive; primary observation is CPU utilization high unexpected 100%, thus App and server unresponsive

Windows for business | Windows Server | Performance | System performance

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  1. Anonymous
    2024-02-07T06:13:35+00:00

    Hello

    Thank you for posting in Microsoft Community forum.

    High CPU utilization can indeed make the server and applications unresponsive. Here are some steps you can take to troubleshoot this issue:

    1. Task Manager: Use Task Manager to view CPU consumption to help identify the process or application that’s causing high CPU usage. You can sort the list by CPU usage to see which processes are consuming the most resources.
    2. Resource Monitor: Use the Resource Monitor to view CPU consumption. If any of the processes show a higher-than-expected rate of consumption for your environment, consider these top processes first when you try to determine the cause of the problem.
    3. Process Explorer: The Process Explorer tool gives you a complete overview of which processes are currently running on your computer, including details about who invoked the processes, and how much of the total system resources they’re consuming.
    4. Windows Management Instrumentation (WMI): In some scenarios, the CPU is consumed by the WmiPrvse.exe process, and there are a few instances where svchost.exe hosting the WMI service (Winmgmt) is consuming high CPU usage. You can identify the exact process and its process ID (PID) in Task Manager.
    5. Restart Your Computer: When there is something weird with your resources, whether 100% CPU load, high memory usage, or something else entirely, restarting your computer is generally the first step you should take.
    6. Update Old Drivers: Outdated drivers can sometimes cause high CPU utilization.
    7. Change Power Options: Some users have reported that changing their power options has helped reduce CPU utilization.
    8. Run a Virus Scan: Malware or viruses can cause high CPU utilization, so running a virus scan could potentially solve your problem.

    Remember, it’s important to understand the cause of sustained high CPU usage to be able to correct the problem.

    Guidance for troubleshooting high CPU usage - Windows Server | Microsoft Learn

    Best Regards,

    Wesley Li

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