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Trying to log on Remote Desktop with QR via Authenticator but only prompted to connect Bluetooth or USB

Anonymous
2025-02-03T19:06:55+00:00

Trying to log on Remote Desktop with QR via Authenticator but only prompted to connect Bluetooth or USB. I select use Pin, Face, Fingerprint, Key and try to log in. Only does this on remote desktop. Other apps allow Authenticator to work,

***Moved from Windows / Windows 11 / Performance and system failures***

Windows for business | Windows Client for IT Pros | User experience | Remote desktop clients

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  1. Anonymous
    2025-02-10T01:17:07+00:00

    Hello,

    To provide you with a more tailored response, I would like to confirm the following details:

    1. Is your account a personal account, or is it a work/school account? Specifically, is it a Microsoft Entra ID account? If it is a work account, has your organization deployed Windows Hello for Business?
    2. Are you using the built-in Windows Remote Desktop Connection (mstsc.exe), or have you downloaded the Remote Desktop app from the Microsoft Store?

    Your clarification on these points will help me assist you more effectively.

    Looking forward to your response.

    Best regards

    Karlie Weng

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