Scanner Not Found

Question

Windows 10

Epson 2800 eco tank printer

Starlink Internet

Unifi UDM Dream Machine Router

All programs on the PC will print to the printer. The printer shows up in the Devices and Printers section. I can see the device on my router's info page.

I tried downloading Epson's drivers, I could not get past the set up because the set up couldn't find the printer that the PC was already successfully talking to. I tried using the Windows Scan app, it cannot locate the scanner (connected to the printer that my pc is already successfully talking to). How do I install and set up one of these apps to enable scanning?

**This is the help given to me on the Windows website: Note:**If your scanner is included in a multifunction or All-In-One printer, you may only see the name of your printer. To see your scanner, under Printers & scanners, select your installed printer, select Manage, and then choose your scanner. - HOW? How do you choose your scanner? Nothing useful shows up with I click Manage. I have gone through ALL of the printer preferences, and settings, and hardware settings, and advanced settings and NOTHING references a scanner.

I cannot scan from the scanner from the touch screen because it doesn't recognize my PC, the same PC that is successfully sending it print jobs. The scanner does not have a USB or SD drive so I cannot scan to external device. I need these files UNCOMPRESSED on my PC so I do not want to scan to my phone and email them to myself.

***moved from Windows / Windows 10 / Devices and drivers***

Answer 1

i am also having this issue. brother mfc-l8905cdw

Answer 2

Try Vuescan from Hamrick. Both I (with some tech skills) and Brother support (who tried mightily) gave up on CC4 not recognising my MFC that went missing after a Win 11update. The problem is unique to one PC. Vuescan has a superior interface and just works. There is a trial.

Answer 3

So do we just GIVE UP because Windows has eliminated our ability to use our MFC Scanner? Is Windows doing anything?

Answer 4

Has anyone found a solution to the Scanner not being recognized by Windows 11 pc? I have the same problem with Brother MFC-L5900DW, scanner was working fine with CC4 up till the Dec update.

Answer 5

Assume Brother is not going to fix it. As I posted recently Hamrick Vuescan was my solution. Alternatively you could remove the offending and subsequent Windows11 updates and see if your PC still works.

The cost for Vuescan was well worth it for me.