Unable to Initialize Disk 1 > Request Failed due to a Fatal Device Hardware Error [The IO operation at logical block address 0x0 for Disk 2 (PDO name: \Device\0000009a) failed due to a hardware error]

Question

Hello here MicroSoft can you Let me know What the Solution here is for your UnAble to Initialize Disk after being used in A Windows 11 Environment with BitLocker XTS Support Enabled? I have 2 Drives that have been Affected here One from ADATA & Another One from Seagate, they just get Mounted in the USB Data Bus showing a Size of 0 Kb Space across Linux and Any other Recovery Environment are Not Able to Read Them | I have Contacted you Guys but Nobody seems to have TAken or Accepted Responsibilty of this CAse | Cleaning & GPT Converting Commands Fail Aswell, Do Let me know MicroSoft if Anybody at your Organization has a Proper T/S Tree for this or are you Guys just gonna Let this Problem Slide for All the People Experiencing This? Now from My Experience of 24 Years to be Honest i know this is A Bit-Locker Encryption Mechanism to Protect the Drive's Integrity, and you Guys must Provide A Solution for this being The Famous Encryption Brand / Mechanism

*** Moved from Windows / Windows 11 / Devices and drivers ***

Answer 1

Hello

Thank you for posting in Microsoft Community forum.

It sounds like you're dealing with a tricky problem. Here are some steps you can try to fix the problem of not being able to initialize a disk after using it in a Windows 11 environment with BitLocker XTS support enabled:

Check Device Manager: Make sure the drive is correctly recognized in Device Manager. If there are any issues, try updating the drivers or reinstalling them.

Use Disk Management: Open Disk Management and see if the drives appear there. If they do, try to initialize them manually. Right-click the unallocated space and select "Initialize Disk". Select the appropriate partition style (MBR or GPT) and continue.

BitLocker Recovery: If the drives are encrypted with BitLocker, you may need to use a BitLocker recovery key to unlock them. You can do this by opening a Command Prompt window and entering the following command:

manage-bde -unlock X: -rp <recovery password>

Replace X: with the drive letter and <recovery password> with your BitLocker recovery key.

Check for physical issues: Make sure the cables and connections are secure. Sometimes a loose connection can cause a drive to not be recognized or show up as 0 KB.

Use a different system: Try connecting the drives to a different computer or operating system to see if they are recognized there. This can help determine if the problem is specific to your current system.

Data recovery tools: If the drive is still not recognized, you may need to use a specialized data recovery tool. Some tools can recover data from drives that have not been initialized or have other problems.

If none of these steps work, you may need to consult a professional data recovery service to retrieve data from the affected drive.

Best Regards,

Wesley Li

Answer 2

Hey Wesley i Appreciate your Response on this but i've Dealt with A Lot of Issues in My Time and this One has Happenned Once before in 2014, it was A Very Advanced Issue on A WDC Drive | I Spent Over 6-Years Recovering from That BitLocker Issue and now this One New has ReSurfaced Once Again in 2024 | I've Done My HomeWork & This Security Works with The TPM Chip on the Board on Every Computor from the BIOS and this looks Like A Virtual Disk Manager Mounting Error on The Windows SyDe Executing an MBR Style PArtition | Nothing has Affected None of My GPT PArtitions, its just The MBR | One of My GPT Drives i Started was Not Getting Mounted its when i ReBooted My MAchine & it Loaded The DriveUp in One Single Go (That is the Whole 12 TB of It!) | But these MBR Drives have got a Corruption somehow and Fail to Even Format in a Linux / Win-PE Environment | Its Like they are so Stubborn (it reminds me of the BitLocker Behaviour), But they do get Mounted Each Time real Sweet Everywhere & Perfectly seen with Model Serial# | If These Brand New Drives were Damaged they would'nt be getting Mounted like this so Smoothly | So i Presume this has got to be The BitLocker Security Mechanism trying to Prevent Any kind Tampering on the Drive | It Simply Shows how Poweful this Encryption 256k Security can be | And Yeah Wesley DR is not gonna Work on this, I Guarantee you if Simple Mounting is Not Possible even into a Linux / WinPE Evironment it is gonna be Impossible to Recover RAW Data from it | I Tried this in 2014 cause theres not gonna be ANything RAW on it at All just Encrypted Pieces All Over | DR S/W's like EAseUs / MiniTool / AOEMI don't see nothing on it even your PAssword does'nt UnLock the Drive until you Fully Decrypt BL and Open the Drive and this is Again due to The XTS Encryption

Answer 3

You are dealing with a complex issue involving BitLocker and WDC drives. The issue appears to be related to MBR style access controls, which can cause the drive to become corrupted and unformattable in Linux and Win-PE environments. This behavior does resemble BitLocker's security mechanism, which is designed to prevent tampering.

As for the solution to the problem of being unable to initialize the disk after using it in a Windows 11 environment with BitLocker XTS support enabled, you can try the following two solutions:

1.During the reinstallation process, you can use Rufus USB to create a bootable ISO and disable Windows 11's drive encryption. www.tomshardware.com

2.If the BitLocker decryption process gets stuck, you can try restarting your computer and letting the process finish. If the problem persists, you can try these six other ways to fix the problem. www.diskpart.com

Answer 4

Hey Thanks Lei for getting so Deep on this with Me, i shall Execute this Troubleshooting Right now | The Links are really Useful you Provided here | It Made me so ANgry the Way this Happenned because i was Just Working on this Seagate Drive and i had not BackedUp a Directory in All the Fuss of Linux & Windows Dual Boot Installations i was going through on 5 Machines | BTW Lei i just remembered the Real Reason this Corrption took Place in the First Place | I was Burning a Company Image from My Enterprise Edition from My Manager with RUFUS its when RUFUS was Freezing and took a Long Time getting Out of it | I could not Eject the Drive SAfely so i put this Seagate One Touch 5TB into A Hibernation | And Disconnected it, when it came BAck it Came BAck like this in An UnInitialised Condition despite My Efforts | Everything Failed Access on it even The PowerShell Method of Initialisation did'nt Work | The ADATA 4TB that i Experienced this Error in 2021 (Due to a Semaphore 52 Error) has been Dead and i Simply Left it Aside because i had BackedUp Everything so i was just gonna Clean Format it | But Formatting has not even been Possible on that Drive, so thats 2-Drives now sitting like this in An UnUsable and InAccessible State | Is What i Hate about MicroSoft and Everyone Else is that they just Stay Silent for their Users with No Solution even during The XP to Windows 7 Migration LAunch in 2006 i was On the Floor with My Engineers and Many People were Simply Returning thier Dell Computors Back because they could'nt Understand Anything about how Windows 7 Works (UAC & The Rest of the Secure Mecahnisms MicroSoft were Inventing to Prevent Viruses and UnAuthorised User TAmpering) | MicroSoft is A Very Good Brand To Be Honest the Rest Don't even StandUp to it, and even though they have Evolved with Time & Customer Feedback into this Brilliant OperatingSystem, i think they need to Focus on things like This that really Irritate the Hell Out of you and Sometimes can be so Annoying! Now Nobody knows What is CAusing these Issues here the Customers are just Taking their Drives for Repair or going for DiskPArt Clean / Convert MBR Command Formatting like a Bunch of Idiots thinking its Gone Out | Its Really not the CAse | They should Offer a Simple Fix through the Windows Update on One Restart that can Repair the Corrupted Sectors (Secondary to CHKDSK Failure) on the Drive Smoothly without All this HAssle | The Team should Work on Things like This and Highlight A Full and Detailed TroubleShooting Tree for the People on The Site Experiencing this Stuff | Thank you Again Lei im Gonna Nail this Drive for Disturbing My Peace like this and will not Rest Until this is Resolved to The Core of this CorruptedSector I Promise you this Man | I was So much at Peace Until this Happenned