Email passcode

Question

I keep getting a message that a passcode is being sent to my email to login but I don’t get the email. I have looked in spam and I have tried several times. I was logging in with a password before but I don’t get that option. I never set up a PIN or facial recognition.

*** Moved from Windows / Windows 10 / Windows update, recovery, and backup ***

Answer 1

Thank you for your reply.

Due to the in-depth information you provided after replying, we understand that your issue involves BitLocker. so we are moving your thread to the correct business category, and the support Specialist in that business category will further assist you in resolving your issue.

Thank you for your understanding!

Answer 2

I don’t think the problem is with my email. I have been watching you tube videos to try to get the bit lock number to reset but it says bit lock status unknown. The laptop is not that old. How do I get the bit lock number? Requesting it through Microsoft does not work I just keep getting error messages and no emails.

Answer 3

I apologize that the previous solution did not meet your expectations, it was very important to me to solve your problem.

I am sorry to read your feedback as I know we are still in the process of working on it and I hope that our communication and my efforts will provide you with some kind of help and direction.

Please understand that due to the small amount of information that is known at this time, I am only able to give you options based on the information that is available to me.

I sincerely hope that you can give me more information or feedback so that I can make further adjustments and optimizations based on your responses. Please keep me informed and I will do my best to support you.

Thank you again for your understanding and cooperation! I look forward to your reply.

Answer 4

Hi Kathys44LG

Welcome to Microsoft Community.

Based on your description, I understand that you have been receiving a message, “Email is sending login password” but you have not received the email. I do understand how you feel!

Since the last part of your problem description is related to your password, may i ask that you currently unable to log in and access the system?

I will explain and provide options to help you solve this problem as best I can, based on my understanding. If my understanding is wrong or the problem persists after you try it, please let me know and correct me in your reply, thank you very much!

I'm going to provide you with a complete step-by-step program, written by myself, that will allow you to back up your files via the command prompt in WinRE, then reinstall your system and get in.

Please note: This method will at least ensure that we do not lose our important files!

1. Please follow the steps below to enter WinRE:

(1) Turn off the device by pressing and holding the power button for 10 seconds.

(2) Press the power button again to turn on the device.

(3) Immediately after you see Windows start up (e.g., some devices display the manufacturer's logo on reboot), press and hold the Power button for 10 seconds to turn off the device.

(4) Press the Power button again to turn on the device.

(5) When Windows restarts, press and hold the Power button for 10 seconds to turn off the device.

(6) Press the power button again to turn on the device.

(7) This time, allow the device to fully boot up.

(8) Select “Troubleshooting”.

(9) Select “Advanced Options”.

(10) “Command Prompt”.

2. Follow the steps below to complete the backup:

(1) Identify the external storage device

diskpart

(2) View the disk volume and locate the external storage device's drive letter (e.g., E: F:, etc.).

list volume

(3) Exit diskpart

exit

(4) Backup data

Example:

xcopy C:\path\to\your\data E:\backup\ /E /H /C /I

Please note: C:\path\to\your\data is replaced with the path to the data in your computer, and E:\backup\ is replaced with the destination path to the external storage device (do not delete the last few parameters).

In addition, there are other ways to back up files, you can refer to: Rescue Files when Windows Won't Start - Microsoft Community

3. Ensure that the backup is complete, and then we will reinstall the system from the external Windows installation media.

Please note: Choose an external storage device that does not contain any data, such as a USB flash drive, removable hard disk, etc. You can refer to: Reinstalling Windows - Microsoft Community.

You can refer to Reinstall Windows - Microsoft Support (scroll down and find “Reinstalling Windows using installation media”).

After reinstalling the system, we can access the system normally.

Please note: I personally strongly recommend that you create a local administrator account in case we have a similar situation again.

Click on the “Windows Logo Key” to open the search bar -> Type “cmd” in the search bar and open it with administrator privileges -> Please enter the following command

net user USERNAME PASSWORD /add

net localgroup administrators USERNAME /add

Please note that USERNAME PASSWORD can be replaced with your desired account name and password, or PASSWORD can be omitted if no password is required.

I sincerely hope that the complete program, which I wrote myself, will be of help to you. Please feel free to contact me if you have any problems or still can't solve them. (Photos related to the question would be great!).

I look forward to hearing back from you. 

Best Regards

Arthur Sheng | Microsoft Community Support Specialist