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Disappearing printers

Anonymous
2024-03-15T10:43:24+00:00

Hello,

For some days now, some users have been losing printers when they are in RDS mode. The RDS servers are in Server 2016.

Most of these users have their printers in GPO, but that doesn't change anything.

The printer they lose is random and generally if it happens once it will happen again for that user.

I've already looked into this on my own, but I haven't found anything conclusive.

I hope you can help me.

Windows for business | Windows Server | User experience | Print, fax, and scan

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  1. Anonymous
    2024-03-18T00:19:57+00:00

    Hi Guillaume,

    I'm here to help with your problem.

    Can you share us the event logs on the RDS servers for any error messages or warnings related to printing or Group Policy?

    And, do you use the Easy print?

    Sometimes it doesn't show drivers due to network connection issues.

    It is possible to install the printer driver directly on the server, so could you try that to see if that improves the issue?

    Feel free to ask any questions.

    Best regards,

    Yu

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