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Remote Desktop - Access is Denied screen

Anonymous
2025-02-12T23:18:42+00:00

Hello,

I'm trying to run Remote Desktop to access a company server. I am able to successfully open and run the VPN through OpenVPN Connect but whenever I get to log in in Remote Desktop into the server instance, I am automatically given a complete black screen with the message Access is Denied and an OK button that kicks me off the server instance. This is very strange because for the last month, I was able to log on to Remote Desktop server and work on the server with no problem. I don't think it's a VPN issue since the VPN is always able to run. How do I get rid of this Access is Denied black screen and fix my Remote Desktop?

Thanks!

***Moved from Windows / Windows 11 / Connect Phone and PC***

Windows for business | Windows Client for IT Pros | User experience | Remote desktop clients

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  1. Anonymous
    2025-02-13T13:11:42+00:00

    Hello,

    Based on your description, here are some workarounds you can try:

    1. Remote Desktop Prompt Denied Access It may be that your account is not authorized for remote login, therefore, you need to make sure that your user account is added to the user group. Press the "Win+R" keys to open the run dialog box, then enter "sysdm.cpl" and click "OK" to open the system properties. Click the Remote tab, and then click Select User in Remote Desktop. In the dialog box that appears, click Add, enter a username in the target area, and then click Check Name to add the user.
    2. If the local security policy is set incorrectly, the remote desktop may prompt access denial. Press "Win+R" to open the run dialog box, enter "secpol.msc" and press "Enter". Expand Local Policies, and then select User Rights Assignments, and in the right pane, locate and double-click Allow sign-in via Remote Desktop Services. Click Add user or group, and then enter the remote desktop user name.
    3. Check whether the Remote Desktop Services login has been set as a network service in the service. The specific operation steps are as follows: press "Win + R" to open the run dialog box, enter "services.msc" and click "OK". Find "Remote Desktop Services" and double-click to open it. Go to the "Login" tab and check "This Account", then click "Apply" and "OK" to save the changes.

    I hope this information helps.

    Best regards,

    Jingjing Wu

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