My HP laptop won't start i need help disabling the bit locker recovery.Every time I type the number in it just resets, turns the computer off and and forgets the bit locker number that I type in

Question

Windows performed an update on my HP laptop and the next morning. When I opened my computer and tried to start it it only went to bitlocker recovery tool. When I type in the bit locker key and hit answer the computer shuts off and then comes back so the points restarts to the bit locker recovery key utility again and has forgotten the key that I just typed in.

My warranty is through Allstate Insurance? They are requesting that I have you give me instructions on how to disable bid locker is there somebody there that can help me with that?

***Move from Windows / Windows 11 / Windows update***

Answer 1

Hello,

Thank you for posting in Microsoft Community forum.

Based on the description, I understand your question is related to bitlocker.

Restart the computer, press and hold the F8 key as your computer restarts. The machine will show advanced boot options.

Select Repair your computer/Troubleshoot, and then open the Command Prompt.

Try run below command to check Bitlocker status on your machine:

manage-bde -status

You can also check the status of a specific drive, such as C drive:

manage-bde -status C: 

If there is Bitlocker enabled drive, use below command to disable bitlocker of that drive:

Replace <recovery password> with your 48-digit recovery key, replace C with your current problem drive letter:

manage-bde -unlock C: -recoverypassword <recovery password>

After unlock, disable bitlocker use this command, replace C with your current drive letter:

manage-bde -off C:

Have a nice day. 

Best Regards,

Molly