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Windows server 2016 was automatically shutdown due to VSS service (event ID 13)

Anonymous
2024-04-12T05:54:30+00:00

Dear Team,

Last 3 days our windows 2022 server automatically shut down due to VSS service (Event ID 13)

Windows for business Windows Server Directory services Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2024-04-15T06:12:40+00:00

    Hi Manikandan1506,

    Thank you for posting in the Microsoft Community Forums.

    When Windows Server 2016 automatically shuts down due to issues with the Volume Shadow Copy Service (VSS), Event ID 13 typically indicates that VSS has encountered an error or problem. This could be due to reasons such as insufficient disk space, misconfiguration of the VSS service, hardware failures, and so on.

    To investigate this issue, you can take the following steps:

    • Check Event Logs: Examine the system event logs to confirm the detailed information associated with Event ID 13. This will provide more insights into what problem the VSS service encountered.
    • Verify Disk Space: Ensure that there is sufficient disk space available on the system to perform volume snapshots. VSS requires a certain amount of available space to create volume snapshots.
    • Check VSS Service Configuration: Verify whether the configuration of the VSS service is correct. You can use the command-line tool vssadmin to check and configure the VSS service.
    • Inspect Hardware Issues: Check the system hardware, such as disk drives, disk controllers, etc., to ensure they are not experiencing faults or damage.
    • Restart VSS Service: Attempt to restart the VSS service as sometimes this can resolve temporary issues.
    • Apply Updates and Patches: Ensure that the latest updates and patches are installed on the system. Sometimes, Microsoft may release fixes related to VSS.

    By going through the above steps, you should be able to identify and resolve the VSS service issues causing Windows Server 2016 to shut down automatically.

    Best regards

    Neuvi Jiang

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