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RDP display problems

Anonymous
2024-12-09T18:52:58+00:00

Hello to the whole community.

After updating to Win11 24H2 I have problems with viewing Remote Desktops (see attached screenshot), which does not happen with the Win11 23H2 version. Anyone know how to solve it?

Best Regards

Giovanni![](https://filestore.community.support.microsoft.com/api/images/dd9c5a60-f79c-450a-9ee6-d37613a31b2a?upload=true&fud_access=hC1SxZhn7m%2FZQJkOIiOVstu10yTQgXS4A%2FDBzZTg8nbaCgIogkrcDydMeI5Y4za2dOqDdWtsG2JNS3E35V60i9TiGHR7STMpJHheeXuDvO8nwjUlqCBHhJ0NDvuYN7OS0TXLoO6uhKWW%2BuJhHk7OTjmRcXuszCffbGYejV8jIGbArGcKFfKIBR7z6rj2MIUS6X0R%2FYT9n3l7BTbBOI6KqbhBJYGG9wfmTgP2LUAEQgflKh%2BYv9KtKKEvl2HrvHxxoYPHvr1RDd99iCLLyLKf8DCVJd%2B9ax5d7NGl26UjDNSKRwqn42NzMyYKkyZq%2BYHg5vwX4o%2BQ7VD4fFz%2FogbGf2PXzbYg0HuHKz7AAdFY4jHil83zRzBLZMTyR7rqO%2FsniziyU6zD6q8jiqImyDbIxsMe2r6Pr78ZlTTsrotlx2g%3D)

Windows for business Windows Client for IT Pros User experience Remote desktop clients

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  1. Anonymous
    2025-02-27T10:34:43+00:00

    I think KB5050577 and KB5052093 fixed the problem for me.

    Thanks!

    1 person found this answer helpful.
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  2. Anonymous
    2024-12-10T02:44:34+00:00

    Hello,

    Here are two potential solutions you might consider:

    1. Replace the mstsc.exe and mstscax.dll files located in C:\Windows\System32 with versions from the 23H2 update.
    2. Under the "Experience" tab, uncheck the option for persistent bitmap caching.

    I hope this information helps.

    Best regards,

    Karlie Weng

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  4. Anonymous
    2024-12-10T08:52:56+00:00 

    Hi
I tried to disable the flag you suggested but I get no improvements.
If I use the previous version that is in windows.old I don't have the management bar and 
I'm missing the options, I'm attaching the screen shot.
Thanks for the support

Giovanni
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  5. Anonymous
    2024-12-12T23:24:13+00:00

    I was having the same problem with the distorted display when using the built-in RDP tool AND a third-party app (that uses the underlying MS RDP files) after upgrading to 24H2. Putting back the old files from 23H2 resolved the issue in my third-party app (RemoteDesktopManager by Devolutions) and while the built-in RDP client also started working, there were some toolbar issues as described above.

    Hopefully this can be fixed!

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