Hi Ted Bax,
Thank you for posting in the Microsoft Community Forums.
I. Find and remove group policies that restrict the connection of Bluetooth devices
Open the Group Policy Editor:
In Windows, you can open the Local Group Policy Editor by running the gpedit.msc command.
Navigate to Bluetooth-related policies:
In the Group Policy Editor, you need to navigate to the Bluetooth-related policy settings. This is usually located under the path Computer Configuration > Administrative Templates > System > Bluetooth.
Note that different Windows versions and Group Policy configurations may vary, so you may need to look for this on a case-by-case basis.
Find and remove restriction policies:
Once you have found the policy settings related to Bluetooth, you will need to scrutinize each policy to determine if there are any settings restricting the connection of Bluetooth devices.
If you find such a setting, you can configure it as “Not Configured” or “Disabled” to remove the restriction on Bluetooth device connectivity.
Apply the changes and reboot:
After completing the policy changes, you will need to apply the changes and reboot your computer to ensure that the changes take effect.
II. Finding and Downloading Specific Bluetooth Drivers
Determine the device model and operating system:
Before downloading Bluetooth drivers, you need to determine your device model and operating system version to ensure that you download the correct drivers.
Visit the device manufacturer's official website:
You can visit the official website of your computer or Bluetooth device manufacturer to find Bluetooth drivers for your device and operating system.
On the official website, you can usually find the driver download link in the “Support” or “Downloads” section.
Use a driver update tool:
If you're not sure how to find the right driver or want to automate the driver update process, you can use a driver update tool (e.g. Driver Booster, Driver Easy, etc.).
These tools scan your system and automatically detect drivers that need to be updated, then provide options for downloading and installing them.
Download and install the driver:
Once you find a Bluetooth driver for your device and operating system, you can download and install it.
During the installation process, follow the on-screen instructions and make sure not to disconnect from the Internet during the installation process.
Reboot your computer:
After completing the driver installation, you will need to restart your computer to ensure that the driver takes effect.
Best regards
Neuvi