Azure Assistants (France Central) Returning Internal Server Error (500)

Eduard Masip 0 Reputation points
2025-03-04T15:15:28.09+00:00

Hello,

From today at morning all created Azure Assistants are returning a 500 Internal Server Error since 11:00 AM Spanish time:

openai.InternalServerError: Error code: 500 - {'error': {'message': 'The server had an error processing your request. Sorry about that! You can retry your request, or contact us through our help center at oai-assistants@microsoft.com if you keep seeing this error. (Please include the request ID af868ba3-c41f-46ec-843c-58ae2f9168b0 in your email.)', 'type': 'server_error', 'param': None, 'code': None}}

This happens in a francecentral region calls, where the existent assistants are created some months ago and worked well until today. I tried to create new assistants in swedencentral and it works but, VectorStores are stucked and never change the 'in progress' status. So i think that problem can be related with VectorStores at all.

What could be the cause of these errors?

Azure status check didnt show any problem, but metrics show a lot of server errors, and availability rate coincide that something is wrong.

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