How to fix ntdll dll faulting module, the module ntdll.dll was loaded but the entry-point DLLUnregisterServer was not found.

Question

In previous version of windows 11 v22h2 the .exe file was working. Unfortunately, after updating it to the v24h2 the .exe file crashes automatically and it won't open.

In EventViewer, it says

Faulting module name: ntdll.dll, v 10.0.26100

And "ntdll.dll" was loaded but the entry-point DLLUnregisterServer was not found.

Also says make sure that "ntdll.dll" is a valid DLL or OCX file.

please help me solve this ASAP.

URGENT!!!

Answer 1

Hello Ankit Bharti,

Thank you for posting in Q&A forum.

According to the error message, it could be due to compatibility issues or corruption of the ntdll.dll file. Here are some steps you can take to troubleshoot:

1. Run System File Checker (SFC) and DISM Tool to check and repair system files:

sfc /scannow

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

2. Ensure that your system is fully updated, as Microsoft may have released patches to address this issue.
3. If the issue persists, try uninstalling and reinstalling the application that is causing the crash.
4. Look for additional details in the Event Viewer that might provide more insight into the cause of the crash.
5. Try running the .exe file in compatibility mode for an earlier version of Windows.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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