how to stop getting the following error: There was an error reading the rules from the server. The format of the server rules was not recognized.

Question

I am getting the above error message when i receive incoming emails. I have been going to my rules and removing items and it will stop but then the next business day it returns.

Answer 1

Hi @Towanda Dixon

Welcome to our forum!

Does the issue occur recently on Outlook Desktop Client?

Do you have any specific operation before the issue occurred? 

What is the version of your Outlook? It is recommended that you please check the Outlook client version (File>Office Account>Product Information) and try to upgrade to the latest version to see if the problem is resolved. 

As i know: Since you're connecting to an Exchange server and the rules were created and being utilized from the server, then there may be settings on it that were not configured properly, causing it to have issues. It is suggested please log in to your web mail to delete all rules and re-add them to see if the issue persists.

In addition, i found a thread that many people find it useful, please feel free to refer to. Hope it helps! 

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