Cloud Cache - Expected logon behavior when adding new StorageProvider

Question

Hi,

I have a userprofile with 20GB data inside of it. Then I add a new StorageProvider to my CCDLocation.

Upon my next login to VDI-envinroment I can see that my userprofile is instantly created in new StorageProvider location, however my login hangs on "Waiting for FSLogix App Service" until all data is copied to new profile in new StorageProvider. Once that is completed sessions fully logins and is working fine. I can then logout/logon again without any delayed login time.

Is this expected behavior? We are running latest FSlogix 25.02

Answer 1

Hello,

This is expected behavior with the current version of FSLogix Cloud Cache. When you add a new StorageProvider, the first interactive logon initiates the process of copying your profile data over to the new provider. During this time, the FSLogix App Service holds the logon session until the data has been fully synchronized between the locations. In your scenario, with a 20GB profile, it’s normal to see a delay on the first logon while the profile data is replicated. Once the initial copy is complete, subsequent logons proceed without delay because the profile is already resident in the new StorageProvider location.

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