keyboard problem

Question

I have a Microsoft internet keyboard Pro Model RT9420 That I bought when Windows XP came out. I had to update my CPU to Windows 11 and it will not recognize the RT9420. My computer man passed away and he was the only computer man in town. Any help will be welcomed.

Answer 1

Hello,

According to the information you provided, here are some possible reasons:

1. Considering that your keyboard was purchased too long ago. Is the keyboard malfunctioning?
2. The keyboard is too old for Windows 11, so Win11 can't recognize this keyboard.

We recommend you refer to this link for troubleshooting this issue:

https://support.microsoft.com/en-us/windows/mouse-and-keyboard-problems-in-windows-94b4ca7b-4f2f-077e-4eb4-f7b4ecdf4f61

Best Regards,

Hania Lian

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