We have a Canon IR 1730if. We got new Windows 11 computers. I installed the driver, but the scanner is not recognized. I can print without problem. Any suggestion what I should try next?

Question

We have a Canon IR 1730if which I used regularly on Windows 10 with no issues. It is a network printer, so it is not directly connected to my PC. We got new Windows 11 computers. I installed the driver from the website, but the scanner is not recognized. I can print without problem. Any suggestion what I should try next?

Answer 1

Hello Shankel's Pharmacy,

Thank you for posting in Q&A forum.

Here are some steps you can try to troubleshoot this issue:

1. Ensure that the scanner driver is installed correctly.
2. Sometimes, the scanner driver is separate from the printer driver. Make sure you have the latest drivers for Windows 11 from the Canon website. Older drivers might not be fully compatible with Windows 11. And try to reinstall the driver, it may can resolve issues.
3. Using the built-in Windows Scan app to see if it recognizes the scanner (Download it from Microsoft Store).
4. If available, install the Canon IJ Scan Utility, which is a dedicated scanning software provided by Canon.
5. Ensure that your firewall or security software is not blocking the scanner. Sometimes, security software can interfere with network devices.
6. If the scanner is networked, ensure that it is properly connected to the same network as your computer. You might need to configure the scanner's network settings.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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