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Hello.
I'm currently locked out of my tenant and am the only global administrator. I have a ticket number created but haven't received a call back from the Data Protection team. How long will it take for them to call me back? I've lost access to my important data and I can easily verify that I own the domain.
Thanks,
Jahleel
Hello @Jahleel Baay,
Thank you for sharing the required information over email.
I have updated the case notes with all the necessary details, increased the severity to B, and moved it to the Data Protection queue. Please wait for some time until an available engineer is assigned.
Please let me know if you do not receive any response from the support team. I'm happy to follow up as needed.
Hello @Jahleel Baay,
The issue was due to a tenant lockout, where no other Global Administrator in the tenant had the necessary rights to re-register MFA.
To resolve this, we engaged our Data Protection team through a support ticket, and they have successfully unblocked access to your tenant.
Problem resolved. Thank you so much!!
Problem resolved! Thank you!!
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Hello, I have the same problem with my office 365 business account, (MFA not working) I have not been able to access my files on One Drive or my emails in Outlook for over 2 weeks and am loosing business as a result. I was able to raise a ticket with the Data Protection Team on Friday 14th March and was told I would get a call back in 8 days but still no one has called. How can I go about escalating this issue? I still have the same phone number, I know my password and I can prove my identity, I just need MFA turning off as the codes are not coming through. I am currently logged in on my personal account to send this message. Please help!
Hello @Rachel Kershaw,
Please share the support ticket ID. I'll check on this.
Thank you, it's Case 2503140040003972. I am losing work due to this issue so any help would be very gratefully received!
Hello @Rachel Kershaw,
Thank you for sharing the support ticket number. I have reviewed the case and noticed that the engineer sent you an email a few minutes ago. However, since you require immediate assistance, I have increased the ticket severity of the ticket to A.
Thank you I appreciate that, I am hoping for a call back today, fingers crossed!
Hello @Rachel Kershaw,
I see that engineer is in contact with you for further steps. Please let me know if you need any additional help on this.