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Waiting for an Engineer callback from Data Protection Team

Jahleel Baay 20 Reputation points
2025-03-07T19:06:28.6466667+00:00

Hello.

I'm currently locked out of my tenant and am the only global administrator. I have a ticket number created but haven't received a call back from the Data Protection team. How long will it take for them to call me back? I've lost access to my important data and I can easily verify that I own the domain.

Thanks,

Jahleel

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Raja Pothuraju 17,410 Reputation points Microsoft External Staff
    2025-03-08T11:35:54.8133333+00:00

    Hello @Jahleel Baay,

    Thank you for sharing the required information over email.

    I have updated the case notes with all the necessary details, increased the severity to B, and moved it to the Data Protection queue. Please wait for some time until an available engineer is assigned.

    Please let me know if you do not receive any response from the support team. I'm happy to follow up as needed.

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