NAS not visible in File Explorer after update in Windows 11 Pro

Question

I have two Zyxel NSA310 NAS devices, each fitted with a 2TB HDD.

After my Windows 11 Pro PC recently updated to Version 24H2 I could not see either NAS in the File Explorer under Computers. I can still see them under Media Devices but this does not enable me to access my shared files. I can still see the NASs using my Windows 10 PCs (Version 22H2).

I can see that this has affected other users (yet another case of Microsoft 'progress' being a backward step?), and followed a link to this article by Ned Pyle:

https://techcommunity.microsoft.com/blog/filecab/accessing-a-third-party-nas-with-smb-in-windows-11-24h2-may-fail/4154300. 

The first 5 steps do not appear to be an option for me because the NSA310 model is no longer supported. I did read articles on the Zyxel Communities forum and saw a possibility of updating Samba on the NAS. However, several links didn't work and it appeared others had great difficulty updating Samba.

I therefore carried out Steps 6 and 7 of Ned Pyles article and restarted the computer. I didn't carry out Step 8 because I'm running Windows 11 Pro. I still can't see the NASs in File Explorer under computers.

Am I missing something?

Answer 1

Hello,

Thank you for posting in Q&A forum.

If your system is Windows 11 24H2 version, I suspect that the problem is caused by SMB signing. I recommend that you open PowerShell as an administrator and run the following command to disable SMB signing and restart your computer to see if the issue can be resolved:

Set-SmbClientConfiguration -RequireSecuritySignature $false

Set-SmbServerConfiguration -RequireSecuritySignature $false

Controlling SMB Signature Behavior | Microsoft Run

I hope the information above is helpful.

Best regards

Zunhui

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Answer 2

Hi,

thanks for your reply. I did as suggested and entered the two commands (copied and pasted to avoid errors) in the powershell. File Explorer still didn't show either of my two NASs or my Windows 10 PC, even after refreshing the page.

I restarted the Windows 11 Pro PC and checked File Explorer again - still not visible. Entered the commands again - still not visible.

On the Windows 10 22H2 PC I can see all devices in File Explorer.

Any other suggestions?