error installing sql server management code : 0x800b0003:

Question

I had SQL Server Management Studio 17.6 and uninstall it now I want to install version 18.6

and I cant. I get 0x800b0003 error

even I tried the 17.6 version still getting the same error

already tried all these solutions and I don't know what is wrong

win 10 1909 SQL server 2019 installed

error log

[22BC:14A4][2021-01-06T22:41:19]i000: MainViewModel.OnBundleAction: Bundle action started
[2468:03DC][2021-01-06T22:41:19]i360: Creating a system restore point.
[2468:03DC][2021-01-06T22:41:21]i361: Created a system restore point.
[2468:03DC][2021-01-06T22:41:21]i000: Caching bundle from: 'C:\Users\Key1-lab\AppData\Local\Temp\        {29fdeb7a-f6e5-40c3-a203-e306837e95a4}\.be\SSMS-Setup-ENU.exe' to: 'C:\ProgramData\Package Cache\        {29fdeb7a-f6e5-40c3-a203-e306837e95a4}\SSMS-Setup-ENU.exe'
[2468:03DC][2021-01-06T22:41:21]i320: Registering bundle dependency provider: {29fdeb7a-f6e5-40c3-a203-e306837e95a4}, version: 15.0.18369.0
[2468:2DB4][2021-01-06T22:41:24]e000: Error 0x800b0003: Failed authenticode verification of payload:     C:\ProgramData\Package Cache\.unverified\HelpViewer2_3
[2468:2DB4][2021-01-06T22:41:24]e000: Error 0x800b0003: Failed to verify signature of payload:     HelpViewer2_3
[2468:2DB4][2021-01-06T22:41:24]e310: Failed to verify payload: HelpViewer2_3 at path:     C:\ProgramData\Package Cache\.unverified\HelpViewer2_3, error: 0x800b0003. Deleting file.
[2468:2DB4][2021-01-06T22:41:24]e000: Error 0x800b0003: Failed to cache payload: HelpViewer2_3
[22BC:3124][2021-01-06T22:41:24]e314: Failed to cache payload: HelpViewer2_3 from working path:     C:\Users\Key1-lab\AppData\Local\Temp\{29fdeb7a-f6e5-40c3-a203-e306837e95a4}\HelpViewer2_3, error:     0x800b0003.
[22BC:3124][2021-01-06T22:41:24]e349: Application requested retry of payload: HelpViewer2_3,     encountered error: 0x800b0003. Retrying...
[2468:2DB4][2021-01-06T22:41:27]e000: Error 0x800b0003: Failed authenticode verification of payload:     C:\ProgramData\Package Cache\.unverified\HelpViewer2_3
[2468:2DB4][2021-01-06T22:41:27]e000: Error 0x800b0003: Failed to verify signature of payload: HelpViewer2_3
[2468:2DB4][2021-01-06T22:41:27]e310: Failed to verify payload: HelpViewer2_3 at path: C:\ProgramData\Package Cache\.unverified\HelpViewer2_3, error: 0x800b0003. Deleting file.
[2468:2DB4][2021-01-06T22:41:27]e000: Error 0x800b0003: Failed to cache payload: HelpViewer2_3
[22BC:3124][2021-01-06T22:41:27]e314: Failed to cache payload: HelpViewer2_3 from working path:     C:\Users\Key1-lab\AppData\Local\Temp\{29fdeb7a-f6e5-40c3-a203-e306837e95a4}\HelpViewer2_3, error:     0x800b0003.
[22BC:3124][2021-01-06T22:41:27]e349: Application requested retry of payload: HelpViewer2_3, encountered error: 0x800b0003. Retrying...
[2468:2DB4][2021-01-06T22:41:31]e000: Error 0x800b0003: Failed authenticode verification of payload:     C:\ProgramData\Package Cache\.unverified\HelpViewer2_3
[2468:2DB4][2021-01-06T22:41:31]e000: Error 0x800b0003: Failed to verify signature of payload:     HelpViewer2_3
[2468:2DB4][2021-01-06T22:41:31]e310: Failed to verify payload: HelpViewer2_3 at path:     C:\ProgramData\Package Cache\.unverified\HelpViewer2_3, error: 0x800b0003. Deleting file.
[2468:2DB4][2021-01-06T22:41:31]e000: Error 0x800b0003: Failed to cache payload: HelpViewer2_3
[22BC:3124][2021-01-06T22:41:31]e314: Failed to cache payload: HelpViewer2_3 from working path:     C:\Users\Key1-lab\AppData\Local\Temp\{29fdeb7a-f6e5-40c3-a203-e306837e95a4}\HelpViewer2_3, error:     0x800b0003.
[22BC:14A4][2021-01-06T22:41:32]e000: Error 0x800b0003: Failed while caching, aborting execution.
[2468:03DC][2021-01-06T22:41:32]i330: Removed bundle dependency provider: {29fdeb7a-f6e5-40c3-a203-    e306837e95a4}
[2468:03DC][2021-01-06T22:41:32]i352: Removing cached bundle: {29fdeb7a-f6e5-40c3-a203-e306837e95a4},     from path: C:\ProgramData\Package Cache\{29fdeb7a-f6e5-40c3-a203-e306837e95a4}\
[22BC:14A4][2021-01-06T22:41:32]e000: MainViewModel.OnBundleAction: Bundle action failed: The form     specified for the subject is not one supported or known by the specified trust provider (0x800B0003)
[22BC:14A4][2021-01-06T22:41:32]i399: Apply complete, result: 0x800b0003, restart: None, ba requested restart:  No
[22BC:2DFC][2021-01-06T22:41:36]i000: MainViewModel.OpenUrl: Opening url: C:\Users\Key1-lab\AppData\Local\Temp\SsmsSetup\SSMS-Setup-ENU_20210106224114.log

Answer 1

just updated my windows from 1909 to 2004
and everything fine now

Answer 2

Hi @key.one 72 ,

Please make sure you have uninstalled the existed SSMS 18.6. Please try the following steps to uninstall it clearly:

1. Make sure “C:\Program Files (x86)\Microsoft SQL Server Management Studio 18” does not exist (if it does, the delete it).
2. Deleted registry key "HKLM\SOFTWARE\WOW6432Node\Microsoft\Microsoft SQL Server Management Studio"(please backup registry key first)
3. Restart the computer
4. Temporarily disable any antivirus software and enable it after SSMS installed.
5. Install SSMS 18.6 again (Run as administrator).

In addition, SSMS 18.8 was released. You can download it from here.

Best Regards,
Amelia

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