Why is "emails awaiting reply" not longer part of the viva features?

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Why is "emails awaiting reply" not longer part of the viva features?

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JimmyYang-MSFT 58,646 Reputation points Moderator

2025-03-11T02:50:35.6733333+00:00
@Valdemar Stage

I don’t have any insider or definitive Microsoft explanation beyond what’s been shared publicly, but here are some common reasons why a feature like "emails awaiting reply" might be removed from a product like Viva:

Privacy and Data Sensitivity: Tracking individual email reply behavior can raise privacy concerns. Microsoft continually updates its features in response to evolving privacy guidelines and user feedback, and sometimes features are removed or reworked to better protect personal data.

User Feedback and Relevance: Product teams often review which metrics are genuinely actionable for users. If data like “emails awaiting reply” didn’t resonate strongly with the intended audience or proved less useful than anticipated, it might be phased out in favor of insights that deliver clearer value.

Product Direction and Simplification: Microsoft Viva has been evolving. Sometimes, as products mature, features that were once part of a broader set get streamlined or replaced to help users focus on a smaller set of high-impact metrics. It’s possible that the "emails awaiting reply" metric fell into that category.

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JimmyYang-MSFT 58,646 Reputation points Moderator

2025-03-11T02:50:35.6733333+00:00

@Valdemar Stage

I don’t have any insider or definitive Microsoft explanation beyond what’s been shared publicly, but here are some common reasons why a feature like "emails awaiting reply" might be removed from a product like Viva:

Privacy and Data Sensitivity: Tracking individual email reply behavior can raise privacy concerns. Microsoft continually updates its features in response to evolving privacy guidelines and user feedback, and sometimes features are removed or reworked to better protect personal data.

User Feedback and Relevance: Product teams often review which metrics are genuinely actionable for users. If data like “emails awaiting reply” didn’t resonate strongly with the intended audience or proved less useful than anticipated, it might be phased out in favor of insights that deliver clearer value.

Product Direction and Simplification: Microsoft Viva has been evolving. Sometimes, as products mature, features that were once part of a broader set get streamlined or replaced to help users focus on a smaller set of high-impact metrics. It’s possible that the "emails awaiting reply" metric fell into that category.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Why is "emails awaiting reply" not longer part of the viva features?

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