Authenticator not linked

Question

Hi,

Can someone please help.

I am unable to access an email account as I keep getting Authenticator pop ups however I have a new mobile device therefore believe this is the reason why the Authenticator on my new device is not popping up with the prompt to enter the code generated from a login attempt.

At the moment I am unable to access my account as I am promoted to enter the authentication number wherever I try to login.

I have tried deleting and reinstalling the Authenticator app.

Deleting the account and adding back.

Resetting the account.

Still no luck.

Any help would be much appreciated.

Thanks

Matt