MFA Error on try to login

Question

Hello today has two weeks that I can't sign in on my account, every time that I will try, I'm stay stopped on this screen that's trying to send me a code that never come, and when I click on options of screen I redirected to this two options when the first option show a erron on my Authenticator APP (picture attached together) and the second it's this first code that never comes.

Answer 1

Hi @Yanderson Sena

I understand you are unable to sign in to your account due to Multi-Factor Authentication (MFA).

Based on the information provided, it seems you have configured the Microsoft Authenticator app on your phone.

However, as per the screenshot below, it appears your account cannot be found. Could you please confirm if you recently changed your phone? Also, can you open the Authenticator app and confirm whether your account is added?

If the account exists, try verifying your request using the Authenticator app (first option). If you are still encountering the same issue, try using the verification code (second option). The verification code is available in the Multi-Factor Authentication app and will not come as a push notification.

To use the verification code:

Open the Microsoft Authenticator app -> Select your account ->Use the one-time password code -> Enter the code in the second option.

Hope this helps. Do let us know if you any further queries.

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