Request for Assistance: Azure VM Performance & System.OutOfMemoryException Issues

Question

Dear Azure Support Team,

I am experiencing critical performance issues on my Azure Virtual Machine, which is affecting my operations. I would like to request assistance in diagnosing and resolving the following problems:

Issue Details

• Error Encountered: System.OutOfMemoryException
• Resource Affected: Virtual Machine youcvmuat (Region: AustraliaSouthEast)
• Diagnostics Attempted:
  1. Ran Azure Performance Diagnostics, but it is not installed on my VM.
     1. The diagnostic tool did not detect any issues, but the error persists.
        1. The VM is part of an Availability Set, limiting my ability to resize or migrate to a different hardware cluster.
           1. Need confirmation on whether the issue is due to hardware constraints, memory exhaustion, or VM SKU limitations.

Troubleshooting Steps Taken

• Checked VM logs for memory usage but need further insights.
• Reviewed Azure documentation and recommendations but require further guidance.
• Attempted diagnostics via PerfInsights, but it was not installed on my VM.

Request for Support

I would appreciate assistance with the following:

1. Guidance on installing and running Azure Performance Diagnostics (PerfInsights) for further analysis.
2. Evaluation of memory usage on my VM to determine if a resize or optimization is required.
3. Recommendations on alternative VM SKUs or configurations that may resolve memory issues.
4. Steps to migrate the VM to a different cluster or availability set to unlock more VM size options.

I have attached screenshots of the diagnostics results for your reference. Please let me know if you need further details to expedite this request.

Thank you for your support. I look forward to your prompt response.

Best Regards, [Your Name]Dear Azure Support Team,

I am experiencing critical performance issues on my Azure Virtual Machine, which is affecting my operations. I would like to request assistance in diagnosing and resolving the following problems:

Issue Details

• Error Encountered: System.OutOfMemoryException
• Resource Affected: Virtual Machine youcvmuat (Region: AustraliaSouthEast)
• Diagnostics Attempted:
  1. Ran Azure Performance Diagnostics, but it is not installed on my VM.
     1. The diagnostic tool did not detect any issues, but the error persists.
        1. The VM is part of an Availability Set, limiting my ability to resize or migrate to a different hardware cluster.
           1. Need confirmation on whether the issue is due to hardware constraints, memory exhaustion, or VM SKU limitations.

Troubleshooting Steps Taken

• Checked VM logs for memory usage but need further insights.
• Reviewed Azure documentation and recommendations but require further guidance.
• Attempted diagnostics via PerfInsights, but it was not installed on my VM.

Request for Support

I would appreciate assistance with the following:

1. Guidance on installing and running Azure Performance Diagnostics (PerfInsights) for further analysis.
2. Evaluation of memory usage on my VM to determine if a resize or optimization is required.
3. Recommendations on alternative VM SKUs or configurations that may resolve memory issues.
4. Steps to migrate the VM to a different cluster or availability set to unlock more VM size options.

I have attached screenshots of the diagnostics results for your reference. Please let me know if you need further details to expedite this request.

Thank you for your support. I look forward to your prompt response.

Best Regards,
Kate Ttian

Azure Subscription ID: 3ef20c7c-8cc8-472c-8c48-b2587ee0585c