25,185 questions
Login two times In Dynamics 365 and Microsoft teams
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Francisco Moreno
0
Reputation points
In my Azure tenant, I work with Dynamics 365 and Microsoft Teams.
I have to log in to Dynamics and Teams separately every day. Could I do this just once?
Thank you.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
{count} votes
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Raja Pothuraju 24,135 Reputation points Microsoft External Staff Moderator2025-03-12T14:55:51.9266667+00:00 Hello @Francisco Moreno,
Based on your description, it seems that whenever you access Dynamics 365 and Microsoft Teams, you are required to enter your credentials separately each day. This suggests that single sign-on (SSO) may not be functioning correctly in your case.
To better understand the issue, could you confirm whether this behavior is limited to Dynamics 365 and Microsoft Teams, or if it also occurs with other applications on your device?
As a test, please try logging into the MyApps Portal (https://myapps.microsoft.com/) using Microsoft Edge to check if SSO is working for other applications.
Additionally, run the following command in Command Prompt (CMD):
dsregcmd /status. Check the AzureAdPrt value under the SSO State section to determine whether your device has a valid Primary Refresh Token (PRT) issued.A few more questions to help diagnose the issue:
- How many users are affected by this behavior?
- Are other users in your tenant experiencing the same issue?
- Has SSO ever worked correctly, or has this been an ongoing issue from the beginning?
- Which browser are you using? (e.g., Edge, Chrome, Firefox)
You may also want to review your tenant configuration by checking the Authentication Details tab under each Sign-in log and exploring the Session Lifetime Policies Applied section. The following Microsoft document provides guidance on reviewing session lifetime policies:
Reauthentication prompts and session lifetime for Microsoft Entra multifactor authentication
Since this issue requires deeper troubleshooting, I’d like to discuss it further offline for a more detailed investigation. Please share your contact details via private message, as they contain personally identifiable information (PII).
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Raja Pothuraju 24,135 Reputation points Microsoft External Staff Moderator
2025-03-13T15:33:22.56+00:00 Hello @Francisco Moreno,
Following up to see if the below suggestion was helpful to troubleshoot the scenario. And, if are interested to take this offline. Please feel free to share your details via private message.
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Raja Pothuraju 24,135 Reputation points Microsoft External Staff Moderator
2025-03-14T14:49:52.3566667+00:00 Hello @Francisco Moreno,
Following up to see if the below suggestion was helpful to troubleshoot the scenario. And, if are interested to take this offline. Please feel free to share your details via private message.
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