After update KB 5053598, win 11 not able to connect to NAS (ask for credentials)

Question

Hello! After the forced update to the latest KB5053598 update, I can't open any folder from my NAS, working before the update. I can see the NAS in my files explorer, but when I try to open any of its folders, I get a request for a Network credentials. It seems that I can't uninstall completely the update (It does but after rebooting the security update is still there.)

I tried most of the obvious fixes, like removing the password from the network sharing options, etc.

Any help would be much appreciated.

Answer 1

Hello Marc Hermitte,

Thank you for posting in Q&A forum.

Here are a few steps you can try to troubleshoot the issue:

1. Ensure that you are entering the correct network credentials when prompted. Sometimes, updates can reset or change network settings.
2. The update might have disabled SMB1, which is required for some NAS devices. To re-enable it:

• Go to Control Panel > Programs > Turn Windows features on or off.

• Scroll down and check the box for SMB 1.0/CIFS File Sharing Support.

• Click OK and restart your computer.

3. Check if there is a firmware update available for your NAS. Manufacturers often release updates to ensure compatibility with the latest Windows updates.
4. Resetting your network settings can sometimes resolve connectivity issues:

• Go to Settings > Network & Internet > Status.

• Scroll down and click on Network reset.

• Follow the prompts and restart your computer.

5. If the steps above don't work, you can try uninstalling the update again:

• Go to Settings > Update & Security > Windows Update.

• Click on View update history > Uninstall updates. • Find the KB5053598 update and uninstall it.

• After uninstalling, pause updates to prevent it from reinstalling automatically.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

============================================

If the Answer is helpful, please click "Accept Answer" and upvote it.