Share via

Authenticator App

Turcotte, Becky 5 Reputation points
2025-03-15T17:03:11.7466667+00:00

I got a new cell phone and the Authenticator app is not working. It doesn’t recognize my email or password and I can’t do a recovery from iCloud(I didn’t back up to iCloud). Do I need to contact my IT department?

Microsoft Security | Microsoft Authenticator
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Techhelp Volunteer 1,695 Reputation points
    2025-03-15T17:31:25.5433333+00:00

    Yes, you have to contact IT department in your organization to reset verification. Only IT admin can help you. Reference article https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.