I have 3 business email accounts and 2 of them have stopped, cannot send or receive emails when I try to log onto them, I keep getting: error (0x800CCC0E)

Question

I have 3 business email accounts and 2 of them have stopped, cannot send or receive emails when I try to log onto them, I keep getting: error (0x800CCC0E)

Mick Mayne 0

Every time that I try to log-on these are the messages that I keep getting

These are the messages I keep getting.

Mick

SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2025-03-27T01:50:03.6733333+00:00

Hi @Mick Mayne

Did you need any more help with this question? If not, could you please mark "Accept Answer" on the appropriate answer so other users can reference it?And, if you have any further questions do let us know.

1 answer

Your answer

SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2025-03-27T01:50:03.6733333+00:00

Hi @Mick Mayne

Did you need any more help with this question? If not, could you please mark "Accept Answer" on the appropriate answer so other users can reference it?And, if you have any further questions do let us know.

Answer 1

SokiGuo-MSFT 31,551 Microsoft External Staff

Hi @Mick Mayne

Welcome to our forum!

What is your account type (Gmail/Microsoft/Other)?

What is the Outlook client version?

This error usually indicates that Outlook is unable to connect to the mail server, which can be due to a number of reasons.

Try these possible resolution steps:

Try logging in to the web version to check if you can log in properly.

Check your account settings and see if your port settings are correct. You'll need to contact your email provider to confirm that the port settings are correct or that the password is applied. POP, IMAP, and SMTP settings for Outlook.com - Microsoft Support

Create a new profile and add your account again. Overview-of-Outlook-e-mail-profiles

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Mick Mayne 0 Reputation points

2025-03-18T02:04:32.28+00:00

Hi,

I'm running Outlook version 365.

Using IMPA, all settings and passwords are correct but still keep getting the same messages.

It's strange that one email is still working.
SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2025-03-20T06:17:09.0233333+00:00

Hi @Mick Mayne Thanks for your reply!

Still having trouble recreating a profile and then re-adding accounts?

Please provide the details of the above questions so that we can better investigate.
SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2025-03-25T09:37:28.57+00:00

Hi @Mick Mayne

It has been a while, and I am writing to see how things are going on with this issue. If you have any further updates on this issue, please feel free to post back.

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I have 3 business email accounts and 2 of them have stopped, cannot send or receive emails when I try to log onto them, I keep getting: error (0x800CCC0E)

1 answer

Your answer