Azure Portal sign-in error AADSTS5000224

Question

Azure Portal sign-in error AADSTS5000224

Steven Fisher 0

For about a week now I have been encountering error AADSTS5000224 when I try to sign-in to the Azure portal.

I have seen other threads that say to open a ticket, but I can't open a ticket if I can't login.

I have tried the support # multiple times and I get through the Auto-Attendant and am listening to hold music in the queue when the hold music stops and I hear silence for a minute or so before the call hangs up on me. This has happened every time I've tried to call. I've tried from different numbers as well. I can't imagine it is an audio issue on my end as the auto-attendant can hear me and I can hear it.

How can I get this issue resolved if I can't reach support?

Raja Pothuraju 24,290 Reputation points Microsoft External Staff Moderator

2025-03-17T21:32:35.2633333+00:00

Hello @Steven Fisher,

Based on your description, it looks like you're encountering error code AADSTS5000224 while accessing the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident.

This issue is not related to your demo tenant’s subscription expiration. Even if the subscription expires, you can still access the tenant. However, the demo tenant you initially logged into was de-authenticated due to a security incident.

To resolve this, we need to re-enable authentication for your tenant by engaging the PG team. If you’d like to proceed with this fix, please share your demo tenant's global admin email address via private message.

If you prefer to continue working with your main tenant, I’ll proceed with closing this discussion and will repost your workaround as a solution. Ref: https://learn.microsoft.com/en-us/answers/questions/2200604/i-cannot-log-in-to-my-tenant-aadsts5000224-we-are
Raja Pothuraju 24,290 Reputation points Microsoft External Staff Moderator

2025-03-19T06:56:59.0633333+00:00

Hello @Steven Fisher,

Just checking in to see if you are interested in taking offline to fix the issue on another demo tenant. If we are good with the new tenant, please let me know. I can close this loop.

1 answer

Your answer

Raja Pothuraju 24,290 Reputation points Microsoft External Staff Moderator

2025-03-17T21:32:35.2633333+00:00

Hello @Steven Fisher,

Based on your description, it looks like you're encountering error code AADSTS5000224 while accessing the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident.

This issue is not related to your demo tenant’s subscription expiration. Even if the subscription expires, you can still access the tenant. However, the demo tenant you initially logged into was de-authenticated due to a security incident.

To resolve this, we need to re-enable authentication for your tenant by engaging the PG team. If you’d like to proceed with this fix, please share your demo tenant's global admin email address via private message.

If you prefer to continue working with your main tenant, I’ll proceed with closing this discussion and will repost your workaround as a solution. Ref: https://learn.microsoft.com/en-us/answers/questions/2200604/i-cannot-log-in-to-my-tenant-aadsts5000224-we-are
Raja Pothuraju 24,290 Reputation points Microsoft External Staff Moderator

2025-03-19T06:56:59.0633333+00:00

Hello @Steven Fisher,

Just checking in to see if you are interested in taking offline to fix the issue on another demo tenant. If we are good with the new tenant, please let me know. I can close this loop.

Answer 1

I have resolved this. My startup directory in the Azure portal was set to Last Accessed. My last access happened to be a demo subscription that expired, which is what was triggering the sign-in error.

To get in, I signed into a different directory directly by using a URL like this: https://portal.azure.com/<tenant-ID>. Once I got successfully signed in I changed my Startup Directory to my permanent company tenant so this issue does not come up again.

It would have been helpful if the error message was more descriptive and able to tell me that I was trying to sign in to a directory that was expired and even better, if it would ask me to choose a different directory instead.

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Azure Portal sign-in error AADSTS5000224

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