Hello Francelle,
here are some things you can try to solve the problem with the payment for the Xbox Game Pass:
1. check payment method
- Make sure the card has not expired and has sufficient credit.
- Check that the billing address exactly matches the address stored on your card.
- If you are using a prepaid or virtual card, Microsoft may not be able to accept it.
2. check Microsoft account & billing information
- Sign in to Microsoft account billing and make sure all payment details are correct.
- Check if there are any outstanding invoices or blocked payments.
3. change payment method
- Try another card or another payment method (e.g. PayPal).
- If you have a gift card, you can top up your account with credit and complete the purchase that way.
4. contact Microsoft Support
If nothing helps, contact Microsoft Support:
- Microsoft Support for Billing & Payments
They can help you identify the problem and offer an alternative solution if necessary.
If this is helpful, please accept the answer. Thank you.