Check that the details in all fields are correct or try a different card.

Francelle 5 Reputation points
2025-03-17T14:38:45.3+00:00

I'm so frustrated about this, and I can't even find a solution for this, I tried changing microsoft account, tried changing billing type and it still does the same, PLEASE JUST LET ME BUY XBOX GAMEPASS

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  1. Schneider, Tobias 2,100 Reputation points
    2025-03-20T15:03:42.1466667+00:00

    Hello Francelle,

    here are some things you can try to solve the problem with the payment for the Xbox Game Pass:

    1. check payment method

    • Make sure the card has not expired and has sufficient credit.
    • Check that the billing address exactly matches the address stored on your card.
    • If you are using a prepaid or virtual card, Microsoft may not be able to accept it.

    2. check Microsoft account & billing information

    • Sign in to Microsoft account billing and make sure all payment details are correct.
    • Check if there are any outstanding invoices or blocked payments.

    3. change payment method

    • Try another card or another payment method (e.g. PayPal).
    • If you have a gift card, you can top up your account with credit and complete the purchase that way.

    4. contact Microsoft Support

    If nothing helps, contact Microsoft Support:

    • Microsoft Support for Billing & Payments

    They can help you identify the problem and offer an alternative solution if necessary.


    If this is helpful, please accept the answer. Thank you.

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