Check that the details in all fields are correct or try a different card.

Question

I'm so frustrated about this, and I can't even find a solution for this, I tried changing microsoft account, tried changing billing type and it still does the same, PLEASE JUST LET ME BUY XBOX GAMEPASS

Answer 1

Hello Francelle,

here are some things you can try to solve the problem with the payment for the Xbox Game Pass:

1. check payment method

• Make sure the card has not expired and has sufficient credit.
• Check that the billing address exactly matches the address stored on your card.
• If you are using a prepaid or virtual card, Microsoft may not be able to accept it.

2. check Microsoft account & billing information

• Sign in to Microsoft account billing and make sure all payment details are correct.
• Check if there are any outstanding invoices or blocked payments.

3. change payment method

• Try another card or another payment method (e.g. PayPal).
• If you have a gift card, you can top up your account with credit and complete the purchase that way.

4. contact Microsoft Support

If nothing helps, contact Microsoft Support:

• Microsoft Support for Billing & Payments

They can help you identify the problem and offer an alternative solution if necessary.

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