Where is my code?

Question

I must receite a code for my identity verification for my email

Answer 1

Hi @Helena Lopes

Welcome to our forum!

To verify your identity for email access, you typically need to follow these steps:

1. Check Your Email: The verification code is usually sent to the email address you provided during the sign-up or security setup process. Look for an email from the service provider (e.g., Microsoft, Google) containing the code.
2. Spam/Junk Folder: Sometimes, verification emails can end up in your spam or junk folder. Make sure to check there if you don't see it in your inbox.
3. Check Your Phone: If you set up phone verification, the code might be sent via SMS to your registered phone number.
4. Authenticator App: If you use an authenticator app (like Microsoft Authenticator or Google Authenticator), open the app to find the code.
5. Resend the Code: If you haven't received the code, look for an option to resend it. This is often available on the verification page.

More information: Microsoft account security info & verification codes - Microsoft Support

If all above do not work, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client, to better solve your problem, it's suggested to post your issue on this dedicated forum for Microsoft Certification for more professional help. 

Hope it helps! 

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Answer 2

where is my code