Getting error while launching application from myapps.microsoft.com

Question

I configured OIDC Single Sign on in adminconsole of Adobe. When I run the application "Adobe Identity Management (OIDC)" from myapps.microsoft.com it gives an error

App launch failed

App with ID 6aba272b-e383-44cd-8eda-34c66dfd9546 failed to launch. For more help, contact your admin.

Correlation ID: 2ee8e660-faaa-4e58-b419-32d4749f1d47

Need help to resolve this. Any suggestion ?

Thanks,

Sanjay

Answer 1

Hi Sanjay Sinha,

Thanks for reaching out to Microsoft!

The error you're encountering while launching the "Adobe Identity Management (OIDC)" application from myapps.microsoft.com could be related to configuration issues in the Adobe Admin Console or Microsoft Entra ID (formerly Azure AD). Here are some steps to troubleshoot and resolve the issue:

1. Verify Application Configuration:
   • Ensure that the application ID is correctly configured in both Adobe Admin Console and Microsoft Entra ID.
   • Check if the SAML or OIDC metadata file has been properly imported into the Adobe Admin Console.
2. Check User Assignment:
   • Confirm that the user attempting to launch the application is assigned to the correct product profile and has the necessary entitlements in the Adobe Admin Console.
3. Domain Activation:
   • Ensure that the associated domain in the Adobe Admin Console has been activated and is linked to the correct identity provider.
4. Correlation ID Analysis:
   • Use the correlation ID to trace the error in the Microsoft Entra ID logs. This can provide more specific details about the issue.
5. Update and Sync:
   • Make sure that the Adobe Identity Management (OIDC) application is updated and synchronized with Microsoft Entra ID. Follow the steps outlined here to configure automatic user provisioning. Configure Adobe Identity Management (OIDC) for automatic user provisioning

Hope this helps.

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