i have set up a premium plan on my desktop but cannot view on my mobile device

Question

i want to use premim plans on microsoft teams but seem as if i can only acces premium plans on desktop?

i can se basic plans on my mobile but not premium plans

Answer 1

Hi @Ecoscape Solutions

According to your case description, you encounter some errors when viewing Microsoft Teams Premium on your mobile device. For this purpose, please follow the following steps to make some troubleshooting:

1. Please try uninstalling Teams and clearing user data. After restarting the device, download the latest version of Teams in the app store to see if you can access Teams Premium normally.
2. Try to log in to your account with another mobile device to check whether you can access Teams Premium normally.
3. If you are an administrator, please log in to the Microsoft 365 Admin Center to reassign the Microsoft Teams Premium license.
4. If users were assigned trial licenses, check the validity of the licenses. Trial licenses are valid for 30 days from the purchase date. After the 30-day limit is passed, the license is expired. If users still have to use Teams Premium features, you must purchase Teams Premium licenses for them.

If the above method does not work, please try the connectivity test method provided in this article to see where the problem occurs.

To run the connectivity test, follow these steps:

1. Open a web browser, and navigate to the Teams Premium Details test.
2. Sign in by using the credentials of the affected user account.
3. Enter the verification code that's displayed, and then select Verify.
4. Select the checkbox to accept the terms of agreement, and then select Perform Test.

After the test is finished, the screen displays details about the checks that were performed and whether the test succeeded, failed, or was successful but displayed warnings. Select the provided links for more information about the warnings and failures and the methods to resolve them.

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