How to Get Microsoft Authenticator working on Chinese Android Phones

Question

We have some users who are in China that need to get Microsoft Authenticator setup. They are running into issues when trying to set it up. They have the app installed, but they are getting errors like:

• "Unable to add account. Unexpected error. Please contact the local administrator to solve this problem."
• "Some deatures are not available because Google Play services are currently unavailable on this device."

How can we get this working for these users? Do they have to install the app from a certain app store? I have already read through this article: https://support.microsoft.com/en-us/account-billing/download-microsoft-authenticator-in-china-ebbef05c-a429-4236-8570-1bb1900fec35#id0edh=android

Any help is appreciated!

Answer 1

Hi Miranda,

Thanks for reaching out! Setting up Microsoft Authenticator on Chinese Android phones can be tricky due to the lack of Google Play Services, but it’s definitely doable.

Steps to Set Up Microsoft Authenticator on Chinese Android Phones:

Download the App from a Local App Store:

Since Google Play Services are unavailable, users should download the Microsoft Authenticator app from a local app store like:

• Huawei AppGallery
• Tencent MyApp
• Xiaomi App Store

Alternatively, they can download the APK directly from the Microsoft Authenticator China download page.

Enable Permissions:

• Ensure the app has the necessary permissions, such as camera access (for scanning QR codes) and notifications (for push approvals).

Use a VPN (if needed, in some cases it must have):

• Some users might need a VPN to access Microsoft services during setup if there are network restrictions.

Lets back to review common errors which is gotted par example "Unable to add account. Unexpected error". This often happens due to network issues or missing permissions. Try using a VPN or reinstalling the app.

"Google Play services are currently unavailable". This is expected on Chinese Android phones. The app should still work without Google Play Services, but ensure it’s downloaded from a local app store or the official Microsoft link.

Additional Resources:

• Microsoft Authenticator China Download Guide
• Set Up Microsoft Authenticator

Best regards,
Alex
P.S. If my answer help to you, please Accept my answer