An unexpected error has occurred within this region of the page.

Question

An unexpected error has occurred within this region of the page.

Adrian Łukaszek 5

Hi,
We are getting this error when opening test case page in Azure DevOps. It happens on every page within org, for all the users.

Adrian Łukaszek 5 Reputation points

2025-03-20T14:25:04.3866667+00:00

that's the error
Bodapati Harish 820 Reputation points Microsoft External Staff Moderator

2025-03-25T04:23:23.42+00:00

Hello @Adrian Łukaszek,

Following up to see if you have chance to check my previous response and help us with requested information to check and assist you further on this.

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Your answer

Adrian Łukaszek 5 Reputation points

2025-03-20T14:25:04.3866667+00:00

that's the error
Bodapati Harish 820 Reputation points Microsoft External Staff Moderator

2025-03-25T04:23:23.42+00:00

Hello @Adrian Łukaszek,

Following up to see if you have chance to check my previous response and help us with requested information to check and assist you further on this.

Answer 1

Bodapati Harish 820 Microsoft External Staff Moderator

Hello @Adrian Łukaszek,

Fallow the below steps you can try to fix the issue:

First, check if there’s an ongoing outage or service issue on the Azure DevOps status page: https://status.dev.azure.com/.
Clear your browser cache and try opening Azure DevOps in an incognito/private window to see if that helps.
Try using a different browser to rule out any browser-related issues.
Disable any browser extensions that might be interfering, especially ad blockers or script blockers.
If there have been any recent changes to your organization’s Azure DevOps settings or permissions, check if rolling them back resolves the issue.
If you're on a company network, try switching to a different network or VPN to see if it's network related.

Hope it helps!

Please do not forget to click "Accept the answer” and Yes wherever the information provided helps you, this can be beneficial to other community member

If you have any other questions or still running into more issues, let me know in the "comments" and I would be happy to help you.

Bodapati Harish 820 Reputation points Microsoft External Staff Moderator

2025-03-26T04:09:22.9566667+00:00

Hello @Adrian Łukaszek,

Following up to see if you have chance to check my previous response and help us with requested information to check and assist you further on this.
Bodapati Harish 820 Reputation points Microsoft External Staff Moderator

2025-03-27T03:50:12.65+00:00

Hello @Adrian Łukaszek,

We haven’t heard from you on the last response and was just checking back to see could you please provide more details on your requirement so that I can assist you further.
Justina N 0 Reputation points

2025-03-27T14:31:38.97+00:00

Our users are experiencing the same problem when trying to edit test cases (they go to the test plan, under the Define tab they try to edit a test case). I had them do all the steps from above, but they still get the error. However, this is only occurring for certain projects and not others. I had a user try to recreate the error message and out of 5 projects she would get the error in 2 of them. Another user expanded the information on the error message and saw "Error: cannot read properties of null (reading 'image')".
Justina N 0 Reputation points

2025-03-27T18:22:11.42+00:00

Addition to my first comment - I noticed I only get the error whenever the test case contains images in the Steps or Discussions, and test cases containing no images at all do not give this error. Also, this only happens if the New Boards Hubs feature is turned ON (turning it OFF technically makes the error go away, but the section for "Recent Test Results" would also not be there).
Bodapati Harish 820 Reputation points Microsoft External Staff Moderator

2025-03-28T06:16:38.17+00:00
Hello @Justina N ,

Thank you for sharing more information. The issue is clearly linked to test cases that contain images when using the New Boards Hub. The error message “Cannot read properties of null (reading 'image')” indicates that Azure DevOps is having trouble handling images within test case Steps or Discussions.

Below are a few steps you can follow to help resolve this issue:

Check if the images inside the affected test cases are properly referenced and not missing. Broken or invalid image links could lead to this kind of error.

Ensure that the images are in common formats like PNG or JPEG, as some uncommon formats may cause rendering issues.

Remove and re-add the images in the problematic test cases to refresh the image metadata, which might help if there’s a corruption.

Make sure that the image sizes are optimized, and not excessively large, as larger images might cause rendering issues in some views.

Confirm that your Azure DevOps environment is fully updated. Microsoft frequently releases fixes and improvements that could address such issues. These actions help to stabilize the page and avoid the error when editing or viewing test cases.

Verify the recent updates and bug fixes related to the New Boards Hub, you can refer to the New Boards Hub, Sprint 213 Update

I hope this helps. Let me know if you need any further clarification, and I’ll be happy to assist you.
Bodapati Harish 820 Reputation points Microsoft External Staff Moderator

2025-03-31T12:04:29.21+00:00

Hello @Justina N ,

Following up to see if you have chance to check the previous response and help us with requested information to check and assist you further on this.
Bodapati Harish 820 Reputation points Microsoft External Staff Moderator

2025-04-01T03:44:11.6066667+00:00

Hello @Justina N ,

We haven’t heard from you on the last response and was just checking back to see could you please provide more details on your requirement so that I can assist you further.

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