Tried signing up to Basic Azure support plan; I got feedback after completing the forms.

Rodrigo Jimenez 20 Reputation points
2025-03-20T19:30:12.8466667+00:00

We run several subscriptions in our Azure tenant.

We want to have support from Microsoft. We went to https://azure.microsoft.com/en-us/support/plans/standard/ and hit Purchase; filled out the form.

After about a day or two we got an email we didn't understand with this info:

Please review your Azure billing statement
Thanks for being an Azure customer. The billing statement for your 
Because your subscription is set up for payment by credit card, you don't need to take any action—we'll automatically charge the card we have on file within two days of the billing date.

Subscription ID: fca54c73-b349-4942-99ae-8f7d791acd01
Subscription name: Standard support
Billing period: February 17, 2025–February 17, 2025

We saw no changes in our Azure portal (I'm global admin for this Azure tenant)

I sent an email to a MS Representative about this but got no feedback. Now we got another email and saw an impact in our credit card.

We see no traces of this service in azure portal at all. I don't know where to find billing information related to this mails, not could I find anywhere I could see my Support plan status.

We need support to get support , please.

Thanks,

Rodrigo Jimenez.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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Accepted answer
  1. Vinod Pittala 4,175 Reputation points Microsoft External Staff Moderator
    2025-03-21T06:29:02.0033333+00:00

    Hello Rodrigo Jimenez,

    I apologize for any inconvenience this may have caused you.

    It seems that you initiated the purchase of the Azure Standard Support plan, but there might be some confusion or delay in how it's reflected in your Azure portal.

    Kindly, log into the Azure portal and navigate to "Subscriptions" to see if the Standard Support plan is listed. It might be under a different subscription ID or name, so make sure to look carefully.

    Additionally, go to the "Cost Management + Billing" section in the Azure portal and check for any recent transactions or invoices related to the Standard Support plan. This will help you verify if the charge has been processed.

    User's image

    If you're still having trouble, please follow these steps to create a new support request.

    please follow the below steps to create a new request:

    • Go to the Portal and search for "Cost Management + Billing."
    • Click on "New Support request.
    • Describe your issue as "billing," as shown below then click "Next" and choose your subscription. User's image
    • Scroll down and select "Contact support" and "create a support request." User's image
    • Provide the required details as shown below. User's image
    • On the second page, click on "Return to support request" instead of selecting recommendations. User's image
    • Fill in the remaining details and create a new request.

    If you encounter any issues while following the steps, please reach out to us, and we will assist you.

    If the comment is helpful, please do not forget to upvote it.

    Thanks.

    1 person found this answer helpful.
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