Hello Rodrigo Jimenez,
I apologize for any inconvenience this may have caused you.
It seems that you initiated the purchase of the Azure Standard Support plan, but there might be some confusion or delay in how it's reflected in your Azure portal.
Kindly, log into the Azure portal and navigate to "Subscriptions" to see if the Standard Support plan is listed. It might be under a different subscription ID or name, so make sure to look carefully.
Additionally, go to the "Cost Management + Billing" section in the Azure portal and check for any recent transactions or invoices related to the Standard Support plan. This will help you verify if the charge has been processed.
If you're still having trouble, please follow these steps to create a new support request.
please follow the below steps to create a new request:
- Go to the Portal and search for "Cost Management + Billing."
- Click on "New Support request.
- Describe your issue as "billing," as shown below then click "Next" and choose your subscription.
- Scroll down and select "Contact support" and "create a support request."
- Provide the required details as shown below.
- On the second page, click on "Return to support request" instead of selecting recommendations.
- Fill in the remaining details and create a new request.
If you encounter any issues while following the steps, please reach out to us, and we will assist you.
If the comment is helpful, please do not forget to upvote it.
Thanks.