Tried signing up to Basic Azure support plan; I got feedback after completing the forms.

Question

Tried signing up to Basic Azure support plan; I got feedback after completing the forms.

Rodrigo Jimenez 20

We run several subscriptions in our Azure tenant.

We want to have support from Microsoft. We went to https://azure.microsoft.com/en-us/support/plans/standard/ and hit Purchase; filled out the form.

After about a day or two we got an email we didn't understand with this info:

Please review your Azure billing statement
Thanks for being an Azure customer. The billing statement for your 
Because your subscription is set up for payment by credit card, you don't need to take any action—we'll automatically charge the card we have on file within two days of the billing date.

Subscription ID: fca54c73-b349-4942-99ae-8f7d791acd01
Subscription name: Standard support
Billing period: February 17, 2025–February 17, 2025

We saw no changes in our Azure portal (I'm global admin for this Azure tenant)

I sent an email to a MS Representative about this but got no feedback. Now we got another email and saw an impact in our credit card.

We see no traces of this service in azure portal at all. I don't know where to find billing information related to this mails, not could I find anywhere I could see my Support plan status.

We need support to get support , please.

Thanks,

Rodrigo Jimenez.

Abiola Akinbade 29,490 Reputation points Volunteer Moderator

2025-03-20T21:31:49.2066667+00:00

Hello Rodrigo Jimenez,

This looks like an issue that Billing support will be able to help diagnose.

You will need to create a billing ticket for free here: https://azure.microsoft.com/en-us/support/create-ticket

You can mark it 'Accept Answer' and 'Upvote' if this helped you

(Please note: If you have Priority Community support please wait for a dedicated Microsoft support representative to assist you, as they have access to the necessary backend resources. If you have not yet opened a support case, we recommend reaching out through the support channel available under your subscription level.)

Regards,

Abiola
Rodrigo Jimenez 20 Reputation points

2025-03-21T01:39:29.3533333+00:00
thanks for the replyThis is an never ending loop.

I came here since I couldn't create a ticket. It takes you through categories and subcategories and then it will give you suggested solutions; none of which apply; can't create a ticket.

So,

It seems we paid for support; I don't see any signs of it.

Can't create a support ticket about this support being missing in the azure portal

And in the forums i'm being told to Go-To: 2.; :(

Please help me on this one; I want to be able to PAY for Support; but can't seem to be able to do so.
Vinod Pittala 4,175 Reputation points Microsoft External Staff Moderator

2025-03-25T07:40:05.3733333+00:00

Hello Rodrigo Jimenez,

I just wanted to check if the above provided solution worked for you or if you need any further assistance?

Please feel free to let us know, as we are always here to help whenever you need us.

Additionally, if you have a moment, please consider upvoting it if the information provided has been helpful. This can be beneficial to other community members and would be greatly appreciated.

Thank you.
Rodrigo Jimenez 20 Reputation points

2025-03-25T13:21:49.0033333+00:00

Hi! I was OOO these last days; i'll review this today/tomorrow and get back to you. Thank you so much for the feedback!

Rodrigo
Vinod Pittala 4,175 Reputation points Microsoft External Staff Moderator

2025-03-26T07:03:40.61+00:00

Hello Rodrigo Jimenez,

Thanks for your response.

Did you get a chance to review the solution provided worked for you?

Please feel free to let us know if you have any other concerns, as we are always here to help whenever you need us.

Additionally, if you found the information helpful, please consider upvoting it. This can be beneficial to other community members and would be greatly appreciated.

Thank you
Rodrigo Jimenez 20 Reputation points

2025-03-26T14:21:12.5166667+00:00

Hi, though I haven't solved my issue with getting a Support Plan, I was able to at least create a support ticket.

So; i guess you could close this one.

Thanks!
Vinod Pittala 4,175 Reputation points Microsoft External Staff Moderator

2025-03-27T06:27:08.1033333+00:00

Hi Rodrigo Jimenez,

Thank you for confirming the creation of the support ticket.

As mentioned earlier, the issue can be resolved by the Microsoft support team. Please continue to liaise closely with the support team to ensure a swift resolution.

Additionally, I have converted the comment into an answer. If you could kindly accept answer and upvote it for the benefit of the community, it would be greatly appreciated and helpful to others.

Thanks,

Accepted answer

0 additional answers

Your answer

Abiola Akinbade 29,490 Reputation points Volunteer Moderator

2025-03-20T21:31:49.2066667+00:00

Hello Rodrigo Jimenez,

This looks like an issue that Billing support will be able to help diagnose.

You will need to create a billing ticket for free here: https://azure.microsoft.com/en-us/support/create-ticket

You can mark it 'Accept Answer' and 'Upvote' if this helped you

(Please note: If you have Priority Community support please wait for a dedicated Microsoft support representative to assist you, as they have access to the necessary backend resources. If you have not yet opened a support case, we recommend reaching out through the support channel available under your subscription level.)

Regards,

Abiola
Rodrigo Jimenez 20 Reputation points

2025-03-21T01:39:29.3533333+00:00

thanks for the replyThis is an never ending loop.

I came here since I couldn't create a ticket. It takes you through categories and subcategories and then it will give you suggested solutions; none of which apply; can't create a ticket.

So,

It seems we paid for support; I don't see any signs of it.

Can't create a support ticket about this support being missing in the azure portal

And in the forums i'm being told to Go-To: 2.; :(

Please help me on this one; I want to be able to PAY for Support; but can't seem to be able to do so.
Vinod Pittala 4,175 Reputation points Microsoft External Staff Moderator

2025-03-25T07:40:05.3733333+00:00

Hello Rodrigo Jimenez,

I just wanted to check if the above provided solution worked for you or if you need any further assistance?

Please feel free to let us know, as we are always here to help whenever you need us.

Additionally, if you have a moment, please consider upvoting it if the information provided has been helpful. This can be beneficial to other community members and would be greatly appreciated.

Thank you.
Rodrigo Jimenez 20 Reputation points

2025-03-25T13:21:49.0033333+00:00

Hi! I was OOO these last days; i'll review this today/tomorrow and get back to you. Thank you so much for the feedback!

Rodrigo
Vinod Pittala 4,175 Reputation points Microsoft External Staff Moderator

2025-03-26T07:03:40.61+00:00

Hello Rodrigo Jimenez,

Thanks for your response.

Did you get a chance to review the solution provided worked for you?

Please feel free to let us know if you have any other concerns, as we are always here to help whenever you need us.

Additionally, if you found the information helpful, please consider upvoting it. This can be beneficial to other community members and would be greatly appreciated.

Thank you
Rodrigo Jimenez 20 Reputation points

2025-03-26T14:21:12.5166667+00:00

Hi, though I haven't solved my issue with getting a Support Plan, I was able to at least create a support ticket.

So; i guess you could close this one.

Thanks!
Vinod Pittala 4,175 Reputation points Microsoft External Staff Moderator

2025-03-27T06:27:08.1033333+00:00

Hi Rodrigo Jimenez,

Thank you for confirming the creation of the support ticket.

As mentioned earlier, the issue can be resolved by the Microsoft support team. Please continue to liaise closely with the support team to ensure a swift resolution.

Additionally, I have converted the comment into an answer. If you could kindly accept answer and upvote it for the benefit of the community, it would be greatly appreciated and helpful to others.

Thanks,

Answer 1

Hello Rodrigo Jimenez,

I apologize for any inconvenience this may have caused you.

It seems that you initiated the purchase of the Azure Standard Support plan, but there might be some confusion or delay in how it's reflected in your Azure portal.

Kindly, log into the Azure portal and navigate to "Subscriptions" to see if the Standard Support plan is listed. It might be under a different subscription ID or name, so make sure to look carefully.

Additionally, go to the "Cost Management + Billing" section in the Azure portal and check for any recent transactions or invoices related to the Standard Support plan. This will help you verify if the charge has been processed.

User's image

If you're still having trouble, please follow these steps to create a new support request.

please follow the below steps to create a new request:

Go to the Portal and search for "Cost Management + Billing."
Click on "New Support request.
Describe your issue as "billing," as shown below then click "Next" and choose your subscription.
Scroll down and select "Contact support" and "create a support request."
Provide the required details as shown below.
On the second page, click on "Return to support request" instead of selecting recommendations.
Fill in the remaining details and create a new request.

If you encounter any issues while following the steps, please reach out to us, and we will assist you.

If the comment is helpful, please do not forget to upvote it.

Thanks.

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Tried signing up to Basic Azure support plan; I got feedback after completing the forms.

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