
Hi,
Did this problem appear in all users with all kinds of file format?
I suggest you try to sign in onedrive.com first and then open the share link, please check if this method will help you open it for all users.Please try this suggestion and just checking in to see if the information was helpful. Please let us know if you would like further assistance.
If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.