Faulting module name: KERNELBASE.dll

Question

Hi Team,

I am facing the following error. could someone please assist me in resolving this ?

System Details:
Microsoft Windows Server 2016 Datacenter
OS Version: 10.0.14393 N/A Build 14393

Error EventViewer log :

Faulting application name: myapp.exe, version: 11.5.1.1, time stamp: 0x63f53d2b

Faulting module name: KERNELBASE.dll, version: 10.0.14393.7783, time stamp: 0x678f2780

Exception code: 0xe0434352

Fault offset: 0x000dd5d2

Faulting process id: 0x4f5c

Faulting application start time: 0x01db92e99d161983

Faulting application path: D:\Program Files (x86)\Myapp\myapp.exe

Faulting module path: C:\windows\System32\KERNELBASE.dll

Report Id: b8b3f2b3-019f-4f7f-8870-184a6949843c

Faulting package full name:

Faulting package-relative application ID:

Answer 1

Hello,

Update .NET Framework:

Ensure you have the latest version of the .NET Framework installed. You can download it from the Microsoft .NET website.

Run System File Checker (SFC):

Open Command Prompt as an administrator.

Type sfc /scannow and press Enter. This will scan and repair any corrupted system files.

Re-register KERNELBASE.dll:

Open Command Prompt as an administrator.

Type regsvr32 KERNELBASE.dll and press Enter. Restart your computer and check if the issue persists.

Check for Windows Updates:

Make sure your Windows Server is up to date with the latest patches and updates.

Have a nice day.

Best Regards,

Hania Lian

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