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Can't log into Azure portal with personal account and newly setuped MFA

欣 陈 0 Reputation points
2025-03-24T09:32:54.2033333+00:00

Confused by the MFA of my own personal account and the new one required by the Azure portal (and accidentally deleted the latter). Now I am locked out as the sole admin. How can I recover the access to Azure?

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. Akhilesh Vallamkonda 15,320 Reputation points Microsoft External Staff Moderator
    2025-03-25T05:41:14.5033333+00:00

    Hello @欣 陈
    Thank you for posting your query on Microsoft Q&A.

    Based on your description, it appears that you are unable to log into the Azure Portal due to MFA deletion. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.

    In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

    To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

    Contact phone number (add +Country code)

    Contact email address

    Global admin email address (affected account)

    Country

    TimeZone

    Please send me the detail via private message.

    We can then connect offline to discuss further and assist you in resolving this issue.

    1 person found this answer helpful.

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