Dear Community,
in the last weeks I had the problem, that all of our clients, which use a metered internet connection and are running with Windows 10 1909, do not download their computer policy and additionally are unable to update the SCCM client.
As we only use 4G Connections for our remote connections and don't use any kind of WiFi, the connections are always metered, so in the pandemic sitiuation right now, most of the clients don't get any software or updates, until they come back into the office. On Clients, that are still running with Windows 1809 we don't face that issue.
When the clients try to download the policy, the PolicyAgent.log looks like this:
Raising event:
instance of CCM_PolicyAgent_PolicyDownloadStarted
{
ClientID = "GUID:055BAA98-61CA-42B5-8F86-1BCC6207246A";
DateTime = "20210108105335.193000+000";
DownloadMethod = "BITS";
DownloadSource = "http://<mp>/SMS_MP/.sms_pol?ScopeId_5E7F5B06-EECB-43BD-A492-FE23EE24C86D/Application_fe918d11-2476-4a6f-a6c9-9545775de4eb/CA.SHA256:9B192AFBD5516FA821A4012E81F0C1FD5B77450C61EC17F37D31DC8CE070FF51";
PolicyNamespace = "\\.\ROOT\ccm\policy\Machine\RequestedConfig";
PolicyPath = "CCM_Policy_Policy5.PolicyID=\"ScopeId_5E7F5B06-EECB-43BD-A492-FE23EE24C86D/Application_fe918d11-2476-4a6f-a6c9-9545775de4eb/CA\",PolicyVersion=\"13.00\",PolicySource=\"SMS:BB1\"";
ProcessID = 7412;
ThreadID = 12748;
};
PolicyAgent 08.01.2021 11:53:35 12748 (0x31CC)
Raising event:
instance of CCM_PolicyAgent_PolicyDownloadStarted
{
ClientID = "GUID:055BAA98-61CA-42B5-8F86-1BCC6207246A";
DateTime = "20210108105335.193000+000";
DownloadMethod = "BITS";
DownloadSource = "http://<mp>/SMS_MP/.sms_pol?ScopeId_5E7F5B06-EECB-43BD-A492-FE23EE24C86D/RequiredApplication_fe918d11-2476-4a6f-a6c9-9545775de4eb/VI/VS.SHA256:DD8E5D1337ED8694C3EE13D078384D680A7427E524238D1C294278F2AC3CCCC9";
PolicyNamespace = "\\.\ROOT\ccm\policy\Machine\RequestedConfig";
PolicyPath = "CCM_Policy_Policy5.PolicyID=\"ScopeId_5E7F5B06-EECB-43BD-A492-FE23EE24C86D/RequiredApplication_fe918d11-2476-4a6f-a6c9-9545775de4eb/VI/VS\",PolicyVersion=\"4.00\",PolicySource=\"SMS:BB1\"";
ProcessID = 7412;
ThreadID = 12748;
};
PolicyAgent 08.01.2021 11:53:35 12748 (0x31CC)
Raising event:
instance of CCM_PolicyAgent_PolicyDownloadStarted
{
ClientID = "GUID:055BAA98-61CA-42B5-8F86-1BCC6207246A";
DateTime = "20210108105335.202000+000";
DownloadMethod = "BITS";
DownloadSource = "http://<mp>/SMS_MP/.sms_pol?{589483B8-C231-4D9A-ADE0-54AD385E4CE6}.SHA256:B359C139ABF59F4AE4351391DE5437AAB9DDC619A8BA1F53AA1FFFD3F61594F1";
PolicyNamespace = "\\.\ROOT\ccm\policy\Machine\RequestedConfig";
PolicyPath = "CCM_Policy_Policy5.PolicyID=\"{589483B8-C231-4D9A-ADE0-54AD385E4CE6}\",PolicyVersion=\"5.00\",PolicySource=\"SMS:BB1\"";
ProcessID = 7412;
ThreadID = 12748;
};
PolicyAgent 08.01.2021 11:53:35 12748 (0x31CC)
[PolicyBodyDownload] Created DTS job '{A85FD8FD-1F04-49D1-B214-00BFAED8AFC7}' to download 3 policies PolicyAgent 08.01.2021 11:53:35 12748 (0x31CC)
After the [PolicyBodyDownload]-step nothing else happens.
My suggestion is, that the problem is somehow related to BITS, because as I know (and the log says), the Policies should be downloaded with BITS. Additionally, when I try to Update the client on those machines, the ccmsetup.log has a BITS-error, too:
BG error context is 2 ccmsetup 08.01.2021 10:11:07 13516 (0x34CC)
Download Update: A recoverable error has occurred. A retry attempt will be made. Error: 0x80200010, Description Unknown, Context: Unknown. ccmsetup 08.01.2021 10:11:07 13516 (0x34CC)
Failed to download client files by BITS. Error 0x800706ba ccmsetup 08.01.2021 10:15:47 13516 (0x34CC)
I don't really get the point here and all I tried till now didn't resolve the issue.
Does anyone have any suggestions on this?
Environment:
Windows Server 2012 R2
SCCM 2010
Windows 10 1909, Build 10.0.18363.1139
Thanks in advance for your help!