Unable to add devops users to a group rule

Question

We have a couple of user groups that had members in them. These groups have pull request policies against them. All of a sudden, all members of the groups have been removed and when i try to add members to the groups I am getting a message "Oops! Something went wrong. Please check ourservice page for updates, and try again later."

I am not sure why the issue is now occurring or how to to recreate but i just cant get users added to these 2 groups. All other groups work fine. If i try and change the group rules, i get a message "Failed: Change group rule groupname"

Answer 1

Hi @robert.rawson ,

If the group is linked to Azure AD, user management should be done through Entra ID (Azure AD) under Groups, as Azure DevOps does not allow direct additions to an AD-backed group.

Check you have Manage Group Membership permission under Project Collection Administrators. Try adding another user (or yourself) to a different group does that work? If yes, the issue is with the specific group.

If only two specific groups are affected, while others work fine, the groups themselves might have a problem. A quick way to test this is by creating a new security group, applying the same policies, and seeing if you can add users there. If the new group works but the original groups do not, they might be corrupted, and you may need to recreate them.

Refer official Microsoft documentation:

Managing Entra ID-backed groups in Azure DevOps: https://learn.microsoft.com/en-us/azure/devops/organizations/accounts/manage-azure-active-directory-groups

Changing project-level permissions in Azure DevOps: https://learn.microsoft.com/en-us/azure/devops/organizations/security/change-project-level-permissions

• Adding and managing security groups in Azure DevOps: https://learn.microsoft.com/en-us/azure/devops/organizations/security/add-manage-security-groups

Hope it helps!

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