Video in Microsoft Teams occasionally freezing, and Video is not displaying properly in a teams meeting

Marc McIntosh 0 Reputation points
2025-03-31T20:24:46.6666667+00:00

A number of our employees are reporting Video in Microsoft Teams occasionally freezes, and Video is not displaying properly in a Team's meeting. Sometimes it's just a black screen in Teams, the end users hear the conversation, but the video is not showing.

Running Windows 11 24H2 and these laptops are Azure/Intra joined

Lenovo T14 Gen3 laptops

Microsoft Teams | Development
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  1. JimmyYang-MSFT 58,646 Reputation points Moderator
    2025-04-01T05:42:58.9933333+00:00

    @Marc McIntosh

    This is a common issue that many organizations have encountered. Here are some troubleshooting steps and potential remedies to help narrow down the issue:

    1. Check Teams Client Version:

     • Ensure that employees are running the latest version of Microsoft Teams. Microsoft frequently releases updates that address performance and video issues.

     • If users are on the Teams desktop app, consider trying the web version of Teams (in an up-to-date browser) to see if the problem persists.

    1. Hardware Acceleration:

     • Hardware acceleration in Teams can sometimes cause video rendering problems.

     • Ask affected users to disable hardware acceleration:

      – Click on the profile picture in Teams.

      – Go to Settings > General.

      – Uncheck “Disable hardware acceleration” (or if it says “Enable hardware acceleration”, toggle it off if it’s causing issues).

      – Restart Teams and test again.

    1. Update Graphics Drivers:

     • Outdated or incompatible graphics drivers can lead to video issues.

     • Verify that the laptops have the latest graphics drivers installed. Check with the device manufacturer (or use Windows Update if supported) for any recent updates.

     • It might also be worthwhile to check if there are any known issues between the current graphics driver version and Windows 11 24H2.


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