This is a common issue that many organizations have encountered. Here are some troubleshooting steps and potential remedies to help narrow down the issue:
- Check Teams Client Version:
• Ensure that employees are running the latest version of Microsoft Teams. Microsoft frequently releases updates that address performance and video issues.
• If users are on the Teams desktop app, consider trying the web version of Teams (in an up-to-date browser) to see if the problem persists.
- Hardware Acceleration:
• Hardware acceleration in Teams can sometimes cause video rendering problems.
• Ask affected users to disable hardware acceleration:
– Click on the profile picture in Teams.
– Go to Settings > General.
– Uncheck “Disable hardware acceleration” (or if it says “Enable hardware acceleration”, toggle it off if it’s causing issues).
– Restart Teams and test again.
- Update Graphics Drivers:
• Outdated or incompatible graphics drivers can lead to video issues.
• Verify that the laptops have the latest graphics drivers installed. Check with the device manufacturer (or use Windows Update if supported) for any recent updates.
• It might also be worthwhile to check if there are any known issues between the current graphics driver version and Windows 11 24H2.
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