cannot access mct lounge

Question

Hi, I cannot access MCT lounge (access denied).I registered my MCT email account to techcommunity, but I still receive access denied when try to reach MCT area.Please let me know how can I solve this issue.

Thanks

Answer 1

Hello Piero Marco Provenza,

it could be that you don't have the necessary permissions or that your Microsoft account is not correctly linked to the appropriate roles. Here are a few things you can check:

1. Check sign-in: Are you signed in with the same Microsoft account that is used for your MCT role? If you have multiple accounts, you may be signed in with the wrong one.
2. Check permissions: If your colleagues are MCTs and you are not, it could be that they have access to exclusive content. If you are also an MCT, it is worth checking whether your status is active.
3. Clear cache & cookies: Sometimes it helps to clear the browser's cache and cookies or try a different browser.
4. Test inPrivate/Incognito mode: If another account is interfering in the background, you can try opening the page in a private browser window.
5. Contact Microsoft support or Tech Community moderators: If the problem persists, you can contact Microsoft support or the Tech Community administrators to resolve your access issue.

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