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This is about Universal print, and why all of a sudden as of the 1st of April 2025, each time I select a Range of registered printers to active the Share, 30% fail to create the Share, prior to the 1st of April I had never had issues creating Shares, and have been extensively been working on several Tenants without any issues creating single and or Bulk shares. However ever since the 1st of April if the creation of the share fails, I can just wait a few minutes and try again and 80% of the time it works, I also unshared a Device, then tried to share it again and it fails, no
error codes just a message indicating it failed.
Hello @Steve Molnar Admin Login,
Could you confirm whether these devices are registered in the Entra ID devices list?
Additionally, please provide more details about the steps you are performing so that I can assist you with an appropriate action plan.
Hi Raja
All devices are correctly registered in Azure and appear correctly in Uni Print console, I normally select one or more devices and apply the share, I was testing again yesterday with 9 devices and it took around 4-6 tries to eventually get all of them shared, 3-4 would share, then the balance would fail, then I try the failed ones, one at a time and it would fail, but if I waited around 1-2 minutes and tried another failed device it would pass, then I would continue doing this until eventually all passed.
Also I have been doing this same process for around 12 months without errors, even the latest was 9 Devices on Monday 31st and all went as expected, however on 1st April and even yesterday the 2nd I and other staff are having same issues across different Azure Tenants.
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Hello, I have the same problem impossible to share printer with error in universal print.
Is there a way, i have no support ?
Hello @Steve Molnar Admin Login,
Apologies for the delayed response.
It appears that this issue has been reported by multiple customers and was brought to our attention through support tickets. Could you please confirm if the issue is still occurring on your end?
If the problem persists, I recommend creating a support ticket for further investigation. If you do not have an active support plan, please let me know — I’d be happy to assist you in creating a ticket on your behalf.
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Hi Raja, It has now been resolved, thanks for your assistance.
The problem seems to be solved, i confirm.
Hello @Steve Molnar Admin Login,
Thank you for confirming that the issue has been resolved.
Based on our observations, this issue affected multiple customers globally. Our team engaged the Product Group (PG) to deploy a fix.
As confirmed, you are now able to share printers without any errors. Please feel free to leave a comment on this post if you encounter the same issue again in the future.