Room Finder - New Outlook

Question

Room Finder - New Outlook

Guilherme Fuzil 20 Microsoft Employee

Hello,

I have an issue where a customer of mine is trying to set up meetings with a specific room. For some reason I cannot understand the room finder works just fine on the classic version of outlook, everything is setup perfectly, but when the switch is made to the new outlook there are no rooms to show on the room finder option. Looks like there was never a setup of any buildings or rooms, but everything is there, and even if a new room is created they don't show on the room finder. Is there anything here I'm missing with the new outlook? Do I need to perform any kind of command in order to make the rooms available and visible to the new Outlook? For my understanding if there was any issue with the room finder it wouldn't work on the classic as well.

Hopefully someone that faced the same issue in the past can help me figure this out.
Thanks!

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Answer 1

Joan Hua-MSFT 5,300 Microsoft External Staff

Hi @Guilherme Fuzil

Welcome to our forum!

Based on my research, it seems that the room finder in new Outlook is currently not available, I am afraid that you need to switch back to the legacy Outlook or use Outlook for Web version to continue to use this feature.

Please kindly understand that many functions are not designed at present. To get this feature more quickly, I have found a post in feedback collection website, and you could vote for it. Many features of our current products are designed and upgraded based on customers’ feedback. You can also make suggestions on that website and hope Microsoft will notice this in the future. User's image

Thanks for your support and understanding!

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Guilherme Fuzil 20 Reputation points Microsoft Employee

2025-04-03T08:24:14.0066667+00:00

Hello,

Thank you for taking the time to answer my question, really appreciate. When trying to do some research myself I also find many places stating that room finder is not working on the new outlook. But for me, when I switch to the new outlook the room finder features actually works, that's where I get very confused, because you as many other places say that it won't work, but I can actually see all the rooms from my company using the new outlook.

Is there any other information on this?

As you can see by the picture attached (with the new outlook activated) i can find the building, filter by country and see all the rooms.

Best regards, Guilherme
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2025-04-08T02:46:58.4+00:00

Hi @Guilherme Fuzil

Thanks for response.

Based on my research, the room finder in new Outlook is currently not available, as shown below:

However, it is available in Outlook for Web.

It is suggested please switch back to the legacy Outlook or use Outlook for Web version to continue to use this feature.

Hope it helps.
Guilherme Fuzil 20 Reputation points Microsoft Employee

2025-04-08T16:52:42.6533333+00:00

Hello @Joan Hua-MSFT ,

My main issue here is that when I turn on the "Try New Outlook" button, for me and my company the Room Finder feature is working.

That's why I don't understand how can it work for me (as I shown on the printscrean shared above) and not for my customer.

Best regards,
Guilherme

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Room Finder - New Outlook

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