New protection policy, getting error message "The operation could not be completed. Please try again later. Microsoft has been made aware of this issue."

Question

New protection policy, getting error message "The operation could not be completed. Please try again later. Microsoft has been made aware of this issue."

Kent Larsson 0

When i try to add a Protection policy in Purview I get a Client error with the text saying "The operation could not be completed. Please try again later. Microsoft has been made aware of this issue."

If i copy the error code it will show this:
"Diagnostic information:{Version:1.0.1853.0,Environment:SEAPROD,DeploymentId:aks-scc-prod-southeastasia,InstanceId:akswpool200002w,SID:9b986236-7d60-4953-9c59-ca8a04e48add,CID:1c83b572-0b0b-4649-b20f-244901f10418}Time:2025-04-03T00:47:49.525Z**"

Anyone else seen this ?

phemanth 15,765 Reputation points Microsoft External Staff Moderator

2025-04-04T01:16:16.3233333+00:00

@Kent Larsson We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
phemanth 15,765 Reputation points Microsoft External Staff Moderator

2025-04-07T03:32:45.6+00:00

@Kent Larsson We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

2 answers

Your answer

phemanth 15,765 Reputation points Microsoft External Staff Moderator

2025-04-04T01:16:16.3233333+00:00

@Kent Larsson We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
phemanth 15,765 Reputation points Microsoft External Staff Moderator

2025-04-07T03:32:45.6+00:00

@Kent Larsson We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Answer 1

Kent Larsson 0

I should add this is in Purview

Answer 2

@Kent Larsson

The error message you're seeing indicates that there might be a temporary problem on Microsoft's end. please Check the below steps and confirm us if the issue persists:

Sometimes, these errors are temporary and resolve themselves after some time. Try waiting for a while and then attempt to add the protection policy again.
Visit the Microsoft Service Health Dashboard to see if there are any ongoing issues or outages that might be affecting Purview.
Sometimes, clearing your browser's cache and cookies can resolve unexpected errors.
If the issue persists, try accessing Purview from a different browser or device to see if the problem is specific to your current setup.

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New protection policy, getting error message "The operation could not be completed. Please try again later. Microsoft has been made aware of this issue."

2 answers

Your answer