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To sign into my account, I am requested to provide an authenticator code. When I try to open authenticator it requests that I sign in. When I try to sign in, even from within Authenticator it asks for an Authenticator code. It is a circular process that always requests an authenticator code. When I click on the option to sign in a different way, I am only given options that involve Authenticator. I currently have my email functioning on the desktop version of Outlook, but I can't open emails on my phone or tablet. I have tried deleting the account from authenticator, deleting the outlook and authenticator apps and clearing the cache. Nothing has worked. I have contacted Microsoft support chat who tried to fix the problem but couldn't. They told me to write the problem here and that someone would contact me by email. The only email address I have active at the moment is the hotmail address from which I am writing this issue.
This is very urgent. I currently cannot open any emails unless I am on my PC.
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Today is the 4th, after a factory reset of my phone.. both phone and apps on my PC are gone for now and I need these for work. I was fobbed off by A.I Joseph and was told to call back if the issue still exists.. totally shied away from the issue in hand
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Have the same issue blocked out of my work account due to this and can’t unpair Authenticator from the account
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Yes, it’s completely redundant. Microsoft Authenticator is the worst verification app I have ever had to use.
I did manage to find a fix, whether it happened either by pure dumb luck... Go into (if on windows) Settings, Accounts, Turn off windows Hello then close. Go back the same way and you should see an option to add a password.. however, I was on my app on my Android phone.. amazingly this worked.. I then turned Windows Hello back on.. seems to work.... if that's of any help to anyone?
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I had the problem of sign in Authenticator circuitous approval requests after upgrading to a new device. I went to Authenticator settings, and signed out everywhere. Went back to the Authenticator app and signed back in an all is good. App is now working correctly.😊
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I still can’t access my university work or emails even after reading all this because of this stupid authentication app not working .. 🥲
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Literally dealing with the same thing
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I'm with the same problem.
I'm desperate about it.
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I have had this exact problem with my work email. Try to log in to my work email on the Authenticator app and it says to get a code from the Authenticator app which I’m already in. Soo frustrating. Authenticator is the worst.
I did have the Microsoft Authenticator app on my phone, tried there but with no joy.. after the change of the Hello function in Windows.. I then uninstalled when everything was good
I had the problem of sign in Authenticator circuitous approval requests and not being able to see the codes or enter the number. after upgrading to a new device. I went to Authenticator settings, and signed out everywhere. Went back to the Authenticator app and signed back in and all is good. App is now working correctly.😊