Don't know why i have been blocked and how to unlock?

Question

Today I was trying to do some school assessment but when I was loging in it shows that my account have been blocked and here is the code.
Error Code: 530032

Request Id: 4795c5c0-fff3-4879-8f60-c1dfd2321c00

Correlation ID: dd5a162e-d166-4eb6-a9bb-80dee8f38a18

Timestamp: 2025-04-03T10:43:17.648Z

App Name: Office 365 Exchange Online

App ID: 00000002-0000-0ff1-ce00-000000000000

IP address: 80.59.217.233

Device ID: Unavailable

Device Platform: macOS

Device Status: Unregistered

Just want to know how to unlock

Answer 1

Hello @jerry huang
It seems that you're facing an issue when trying to log into your account, receiving error code 530032 while attempting to access the Office 365 Exchange Online app.

The error you are getting 530032 suggests that BlockedByConditionalAccessOnSecurityPolicy - The tenant admin has configured a security policy that blocks this request. Check the security policies that are defined on the tenant level to determine if your request meets the policy requirements.
This issue is likely caused by a conditional access policy that is blocking your user account. To resolve this and regain access to the app, you should contact your IT administrator and ask to be excluded from the conditional access policy that's affecting your account. After excluding from that policy, you can be able to login and access your Office 365 Exchange Online app.
For Additional information refer this document: https://learn.microsoft.com/en-us/entra/identity-platform/reference-error-codes

Let us know if you any further queries. Happy to assist you further.