Purview PST import very slow, seeminly stuck on analysis

Question

When Importing PSTs in Purview. My imports are very very slow, all but one stuck on "Analysis in progress" for over 24 hours. And the one that didnt get stuck failed after many hours with the log showing no helpful error message. (Import status: Failed; Error: Unknown)

Tried different PST contents, down to as simple as just a single folder with 1 message in it, still stuck "Analysis in progress".
The analysis of imports was never this slow before.

This PST showed several gigabytes of data after the analysis was completed, but now shows total items 0, not sure if thats normal, I never look at these logs cause they never failed on me before.

Answer 1

@Administrator

Please check the below steps and confirm us issue persists

1. Retry the Import Job: Cancel the current import job and create a new one. Ensure that the PST files are correctly uploaded to the Azure Storage location before starting the new job
2. Check File Size and Content: Sometimes, large PST files or certain content types can cause issues. Try splitting the PST files into smaller sizes and see if that helps
3. Network and Connectivity: Ensure that there are no network issues affecting the upload and analysis process. A stable and fast network connection is crucial
4. PST File Integrity: Verify the integrity of the PST files. Corrupted files can cause the import process to hang. Use tools like ScanPST to repair any issues